Return to Customer Stories
Lark Helps Mokkaya Build the Future of Indonesian Social E-Commerce
For Indonesia-based Mokkaya, Lark’s award-winning team collaboration solution is the perfect tool to build and manage a team looking to expand social e-commerce across Indonesia.
Vice President, Technology
"Lark has had two key benefits for us. From the personal point of view, by using lark, employee productivity is improved as things are automated, all in one place. From the team perspective, Lark connects remote teams far better than WeChat, Teams or any solution we have used. This makes us feel more like a community and strengthens morale."
While big in markets like China, social E-Commerce has only recently made inroads into Southeast Asian nations like Indonesia through innovative startups like Mokkaya. Founded in 2020, Mokkaya found itself growing rapidly as its platform expanded across the country. In order to keep up with this demand, and improve efficiency, company management were on the search for a digital collaboration solution that could be implemented quickly and with little downtime.
In the beginning, Mokkaya relied on consumer communication tools like WeChat and WhatsApp as well as Teams.
However, as the team continued to grow, managing a variety of siloed tools proved to be inefficient and made important information difficult to track. There was also the issue of personal and professional chats getting mixed up.
Mokkaya also needed an inclusive collaboration tool that could allow for staff in the office and in the field to quickly work together on documents.
Beyond that, Mokkaya needed to have better communication with its product teams in China without having to rely on flaky VPN’s
The Lark Advantage
Lark’s powerful suite of enterprise collaboration tools has allowed Mokakya to improve communication, collaboration and efficiency for employees in the office and in the field.
Mokkaya loved how simple it was for staff to collaborate on Lark Docs from anywhere in real-time, cutting down on needless back and forth of attached documents.
Lark has become the default communication platform for Mokkaya, ensuring that all professional chat is in one place and can act as a single source of truth.
Lark’s wide geographic compatibility also means that for the first time, Mokkaya teams in Indonesia can communicate and collaborate with colleagues in China without needing a VPN or any specialized software.
Lark’s open API has also allowed Mokkaya to use Lark Approval for basic HR such as claims. This open API has also allowed the company to build connectors to existing solutions, enhancing their Lark experience
Greater efficiency and improved team collaboration through unified collaboration tools.
Improved collaboration between regional teams
More impactful separation of professional and personal communications
Much greater cost-savings with only a single platform to worry about
Improved task turnaround time
Improved employee morale with better HR processes