Last week, on March 6th, 2024, the ByteDance office was alive with anticipation as the Association of Catering Professionals Singapore (ACAPS) and Lark collaborated for Kopi Talks: Bytes and Bites. With a vibrant crowd of over 60 attendees, we embarked on a journey to explore the transformative potential of digitalization and artificial intelligence (AI) in the catering industry.
Key Highlights
Exploring Practical Applications of Digitalization with Lark
In our quest to uncover the practical applications of digitalization, Lark's session shed light on the experiences of various F&B companies, ranging from industry giants to local favorites. Through relatable anecdotes and insights from brands like Haidilao, ZUS Coffee (Malaysia), and Mama Lou's (Philippines), we witnessed firsthand how technology is reshaping productivity and satisfaction. Ivan Chin, our Head of Business Development at Lark, shared compelling real-life examples, demonstrating how the Lark superapp fosters seamless collaboration and communication. It was heartening to see how such innovations not only enhance the customer experience but also bolster employee morale.
AI in Action with Grain & Voltade
Our exploration into the realm of AI was equally enlightening as we delved into stories shared by Yi Sung (Sung) Yong, CEO and Co-founder of Grain and Atlas, and Leonard Loo, CEO and Co-founder of Voltade. Through their narratives, we caught a glimpse of the transformative power of AI in streamlining operations. Grain's AI chatbot, for instance, emerged as more than just a technological marvel; it proved to be a practical solution, minimizing communication errors and automating mundane tasks. Their stories underscored the notion that technology, when employed thoughtfully, can simplify our lives and amplify business efficiency.
Reflecting on Attendees' Insights
As the event unfolded, we were privileged to hear from attendees who shared their own pearls of wisdom. Delonix Tan and Pearlyn Wee from Kitchen Haus Group touched on the challenges of miscommunication within their organization, underscoring the importance of efficient communication. Ramya Ragupathi from Oh My Goodness! echoed this sentiment, emphasizing the value of creating a unified platform for communication.
Representatives from ACAPS, including Thomas, highlighted the practical benefits of digital tools in enhancing work productivity. Their experiences served as a poignant reminder that embracing change and fostering a forward-thinking mindset are essential for success in today's digital landscape.
Janis Ong from Nestle Professional further enriched our understanding by emphasizing the significance of change management and employee buy-in when implementing new systems or tools. Her insightful remarks illuminated the potential rewards of embracing digital transformation, such as freeing up time for employees to focus on customer interactions.
Looking Ahead: What's Next?
Missed the action? Don't worry! We've distilled the essence of the event for you to explore.
Stay tuned for updates on future events and continue your journey towards a more innovative and productive future. Together, with insights from industry leaders and the support of platforms like Lark and Voltade, we're steering towards a reality where pioneering change is not just a dream but our shared destiny.
Join us as we navigate the exciting possibilities of the digital era!
