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Advance Intelligence Group: Quality Collaboration, Efficient Outcomes

Explore how Advance Intelligence Group mastered digital collaboration and efficiency with Lark. Their journey involved overcoming global communication challenges, streamlining information flow, and enhancing team dynamics, ultimately transforming their operational effectiveness.

Advance Intelligence Group
Advance Intelligence Group
Advance Intelligence Group
Mengjie Liu | SSC Head, Advance Intelligence Group
Mengjie Liu | SSC Head, Advance Intelligence Group
Mengjie Liu | SSC Head, Advance Intelligence Group

Mengjie Liu

SSC Head

If you're operating on a multinational scale and aiming to enhance global collaboration, Lark is the ideal solution. Its 'all-in-one' framework simplifies enterprise-level operations, earning high praise from our team members. Additionally, Lark's OKR feature is a crucial component in effectively managing our talent, aligning our global workforce with our organizational goals seamlessly

AIG Logo
AIG Logo
AIG Logo

Company Profile

With its headquarters in Singapore, Advance Intelligence Group stands as a prominent Series D fintech unicorn, marking its presence as one of Southeast Asia's most significant independent tech startups. The company, founded in 2016, is driven by a mission to democratize credit accessibility and promote financial and digital inclusivity, especially for the underbanked and underserved in Southeast Asia and beyond. Boasting a workforce of over 1,400 across Southeast Asia, Greater China, and Latin America, the Group serves a diverse clientele including 500+ enterprises, 235,000 merchants, and over 40 million consumers. Since its inception, it has disbursed more than USD 4 billion in loans. The Group's accomplishments include winning the 2021 Fintech Employer of the Year at the Global Fintech Awards (endorsed by the Monetary Authority of Singapore) and consistently ranking in LinkedIn's Top Singapore Startups, achieving 5th place in 2023.

Industry

Technology

Company Size

1000+

Location

Global

Embracing Innovation in a Digital World

In the rapidly evolving digital world, Advance Intelligence Group recognized critical challenges affecting their global efficiency and teamwork. To uphold their values of innovation, efficiency, integrity, and collaboration, they embraced Lark, catalyzing a transformative journey that streamlined operations and enhanced global communication.


The Challenges

  • Global communication hurdles: Managing teams across ten countries, the group faced language barriers and time zone differences, hindering effective communication.

  • Information access and retention: Locating specific data was cumbersome, leading to inefficient communication cycles and loss of valuable corporate knowledge.

  • Complex app integration: Disparate applications across departments increased training costs and distracted from primary tasks.

  • Rapid growth challenges: Aligning a rapidly expanding workforce with business objectives and integrating them into product strategies was a formidable task.



The Solution

Enhancing Communication and Collaboration

Advance Intelligence Group's adoption of Lark brought a new level of efficiency and effectiveness to their international communication and collaboration efforts. By integrating Lark's advanced features, they were able to effectively bridge language gaps and coordinate across multiple time zones, a critical factor for their widespread operations. This shift improved team dynamics and meeting productivity, showcasing the direct impact of technology on global teamwork.

Cross-border meetings with real-time subtitles and translations

Cross-border meetings with real-time subtitles and translations


The platform’s translation feature ensured language inclusivity in meetings, enabling employees to engage in discussions in their native languages, thus ensuring crucial information was not lost in translation. Additionally, Lark’s time zone display feature streamlined the process of scheduling meetings across various regions, a vital improvement for the Group's international teams.

Lark also revolutionized meeting engagement by introducing dynamic elements such as Magic Share for real-time document collaboration and emoji reactions for non-verbal feedback. This innovation significantly enhanced interactive participation in meetings. Moreover, Lark Docs allowed teams to catch up asynchronously, reducing dependency on frequent meetings and making workflows more flexible.


Real-time document collaboration and comments during meetings for enhanced productivity

Real-time document collaboration and comments during meetings for enhanced productivity


Importantly, Lark's impact extended to external collaborations as well. In departments like marketing, the introduction of Lark Docs reshaped interactions with external agencies. Its capabilities for real-time editing and version control accelerated feedback loops and approvals, offering a substantial upgrade over traditional email-based communications. This feature facilitated more efficient and effective collaboration with external partners, ensuring seamless integration and alignment of objectives between Advance Intelligence Group and its external stakeholders.

Eliminate endless email chains with real-time document feedback

Eliminate endless email chains with real-time document feedback


"Lark has been a game-changer for our team, making collaboration and communication much more efficient. With just one link, anyone can easily access, comment, and approve documents that were previously stored offline or in text form. It's a quick and easy tool that anyone can adopt." - Jiazi Xu, Marketing Director, ADVANCE.AI


Streamlining Information Access and Retention

Implementing Lark transformed the way Advance Intelligence Group managed and accessed information. The creation of a centralized repository for all company data, via Lark Wiki and Docs, marked a pivotal change. This move not only streamlined data access but also ensured consistency and accuracy in information dissemination across the company’s various departments and global regions. It was a key step in managing the complexity and volume of information typical for a large-scale enterprise.

The innovation didn't stop there. The deployment of Mindy, an AI bot developed using Lark with ChatGPT, marked a revolutionary step in how employees accessed information. This AI-enabled feature provided instant responses to queries, bypassing the previously time-consuming process of searching through multiple files or relying on colleague assistance. Such efficiency is crucial in fast-paced environments where quick access to accurate information can significantly impact decision-making and productivity.


Mindy: A Lark-integrated AI bot streamlining information access with instant responses.

Mindy: A Lark-integrated AI bot streamlining information access with instant responses.


Additionally, Lark addressed the challenge of information loss, especially relevant in large organizations with high employee turnover. By storing all documents on the platform, Advance Intelligence Group mitigated the risk of losing valuable knowledge when employees departed, ensuring continuity of information vital for maintaining long-term project integrity and strategic initiatives.

A significant addition to this solution was Lark Lingo, a feature that greatly enhanced internal communication. Lark Lingo allowed users to easily understand and use organizational jargon, an essential tool for a multinational enterprise like Advance Intelligence Group, which might have unique terminologies and acronyms across different regions. By ensuring that all employees, regardless of their tenure or location, were on the same page, Lark Lingo played a key role in fostering a unified corporate culture and enhancing collaboration across diverse teams. This feature exemplified Lark's commitment to addressing the nuanced communication needs of a global enterprise, further streamlining information access and retention.


Quick access to company terms for easy team communication

Quick access to company terms for easy team communication


People Management with Lark Base

Integrating Lark Base into their operations, Advance Intelligence Group took a significant leap in enhancing their human resources management. Lark Base, known for its user-friendliness and adaptability, provided a versatile platform that effectively catered to the diverse HR needs of their global team. This tool played a crucial role in simplifying complex HR processes and adapting to the diverse management needs inherent in an international workforce.

"Lark's user experience is more straightforward. It's a lot easier to train users to access data via Base than via various HR systems using different methods and accounts." - Gavin Ma, Senior HRIS Manager, Advance Intelligence Group


  • Simplified performance review system: One of the standout features of Lark Base is its ability to unify the entire performance review process into one seamless system. This integration of goal-setting, performance evaluations, and guidance using Lark Base and Lark OKR, along with easy-to-follow guidelines on Lark Wiki, removed the need for switching between multiple systems. Everything from setting objectives to reviewing performance and providing feedback was consolidated into a single, streamlined platform. This not only made the process more efficient but also ensured a cohesive experience for both managers and employees.


A sample performance review process flow for line manager appraisals

A sample performance review process flow for line manager appraisals


  • Controlled access for streamlined workflows: Managing a performance review process can be complex, especially with numerous steps involved like manager ratings and employee sign-offs. Lark Base simplified this complexity with its controlled access feature. This meant that each individual involved in the process only had access to the relevant information, ensuring security and proper management of sensitive data. Such controlled access not only made the workflow smoother but also maintained the confidentiality of the performance review process.

  • Automated notifications for quick communication: To facilitate timely communication, Advance Intelligence Group leveraged a “Performance Bot” within Lark. This bot was programmed to automatically send updates and reminders to managers, HR personnel, and employees. This automation ensured that everyone received necessary notifications at the right time, eliminating the need for manual information dissemination and reducing the back-and-forth often associated with performance reviews.

  • Intuitive data display for large teams: With a workforce nearing 1,500 employees, visualizing individual and team performance can be a daunting task. Lark’s dashboard feature addressed this challenge by offering a clear and intuitive display of performance metrics. It allowed admins to quickly view the progress of each Business Unit and the overall performance of staff, facilitating the identification of areas needing attention. The dashboard also enabled the Centre of Excellence to view performance distributions, aiding in strategic decisions related to talent development and management.

Dashboard for leaders to track and ensure timely completion of performance reviews

Dashboard for leaders to track and ensure timely completion of performance reviews


In summary, Lark Base revolutionized people management for Advance Intelligence Group by offering an integrated, secure, and user-friendly platform that catered to the diverse needs of their global workforce. The platform’s ability to streamline complex processes, coupled with its automated and intuitive features, significantly enhanced the efficiency and effectiveness of the Group’s HR management strategies.


Creating an All-in-One Ecosystem

The introduction of Lark’s all-encompassing ecosystem was a game-changer for Advance Intelligence Group. It eliminated the need for multiple, disjointed software systems by offering a unified platform where various applications and tools could be integrated seamlessly. This consolidation not only simplified the technological infrastructure but also ensured a consistent and cohesive operational framework across the entire organization, a significant stride in enhancing overall corporate efficiency.

"As Lark grows its app ecosystem and deepens integration, it becomes increasingly convenient for users. The ease of launching new apps within Lark has led to a surge in creative solutions, meeting the diverse needs of businesses. This adaptability makes Lark a pivotal tool for enterprises seeking efficiency and innovation." - Mengjie Liu, SSC Head, Advance Intelligence Group


Lark Custom Workplace: Easy access to self-developed or integrated software solutions.

Lark Custom Workplace: Easy access to self-developed or integrated software solutions.


Lark’s versatile nature also proved advantageous in areas like event management, where marketing teams could centralize all information from planning to execution. The inclusion of tools like Hubspot further optimized these processes.

Handle everything from logistics to expenses seamlessly in one sheet

Handle everything from logistics to expenses seamlessly in one sheet


Moreover, the platform’s streamlined approach expedited the onboarding and training of new hires, significantly reducing training costs and enhancing overall productivity.


Conclusion

The integration of Lark into Advance Intelligence Group's framework marked a significant shift in their operational approach. This strategic move effectively enhanced their communication, information management, and human resources processes, leading to an overall boost in efficiency and productivity. Their experience vividly demonstrates the transformative power of adopting the right digital tools in today's business environment, highlighting the role of technology in driving organizational advancement and success.

"Lark excels with its all-in-one architecture, where essential solutions are inherently integrated within the app itself. The streamlined approach fosters efficiency and simplicity, making it the ideal choice for dynamic, forward-thinking businesses." - Jiawei Hong, Group Brand Lead, Advance Intelligence Group

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Lark, bringing it all together

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Trusted by fast growing companies from 125+ countries

Lark, bringing it all together

All you need is the Internet and Lark.

Trusted by fast growing companies from 125+ countries

Trusted by fast growing companies from 125+ countries