This article provides message reminder setting instructions for OPPO, ZTE (Nubia), Samsung, Lenovo, Vivo, Xiaomi, and Smartisan phones.
To fix the problem where users can't receive notifications in a timely manner after closing the Lark window, configure the app permissions as described below. This way, Lark will run in the background so users receive new notifications in real time.
I. Enable message reminders
1. OPPO phones
Tap Settings > Notifications and Status Bar > Notification Management, find Lark, and enable message notifications for it. Then, enable status bar and lock screen display.
2. ZTE (Nubia) phones
Tap Settings > App Management, and enable the switch for Lark.
3. Samsung phones
Tap Settings > Notifications, and enable notifications for Lark.
4. Lenovo phones
Tap Settings > Notification Center > App Notification and Priority Management, and set Allow Quick View for Lark.
5. Vivo phones
Tap Settings > Status Bar and Notifications, and enable notifications and other relevant options for Lark.
6. Xiaomi phones
Tap Settings > Authorization Management > App Permission Management and enable lock screen display and other push notification settings for Lark.
7. Smartisan phones
Tap Settings > App Management > Application Management, and set Allow Push Notifications for Lark.
II. Problems receiving new message reminders
The seven brands of cell phones above automatically clean up programs running in the background when the screen turns off. This affects users' ability to receive new Lark messages. You need to set Lark to automatically run.
III. Set Lark to automatically run and add it to the allowlist
1. OPPO phone settings
- •Add to the clean background allowlist
Tap Settings > General > Battery and Storage > Battery Management and tap the gear icon in the upper right corner to go to power saving settings. In the Clean Background Allowlist Settings, find Lark and set it to Enabled.
- •Allow auto run upon startup
Tap Security Center > Permissions and Privacy > Auto Startup Management, find the Lark app, and set the switch to Enabled.
- •Lock Lark on the multi-tasking interface
Press and hold the Home button, find the Lark app, and drag it down to lock.
2. ZTE/Nubia Settings
- •Add to the power consumption protection allowlist
Tap App Manager > Power Saver and tap the gear icon to go to power saving settings. Open the Power Consumption Protection Allowlist and add Lark to the list.
- •Add to the background protection allowlist
Tap App Manager > Power Saver and tap the gear button to go to power saving settings. Open the Background Protection Allowlist and add Lark to the list.
- •Enable automatic Lark startup
Tap App Manager > Permission Management > Auto Startup Management, find the Lark app, and set the switch to Enabled.
- •Lock Lark on the multi-tasking interface
Swipe up from the lower-left corner of the screen to open the multi-tasking interface and pull down to lock Lark.
3. Samsung phone settings
- •Enable auto run
Tap Smart Manager > Application Management > Auto Startup Apps, find Lark, and set the switch to Enabled.
- •Lock Lark on the multi-tasking interface
Tap the function button in the lower-left corner of the phone to go to the multi-tasking interface, find the Lark app, and tap More > Lock > Done.
4. Lenovo phone settings
- •Allow automatic Lark startup
Tap Settings > Apps, find the Lark app, and go to the app information tab. There, tap Permissions > All Permissions > Other App Functions, and set the boot option to allow the app to automatically start when the phone turns on.
5. VIVO phone settings
- •Enable automatic Lark startup
Tap iManager > Software Management > Auto Startup Management, find the Lark app, and set the switch to Enabled.
- •Add to allowlist
Swipe up from the bottom of the screen or long-press the Home button to go to the multi-tasking page. Find the Lark app, long-press the Lark icon, and tap Add to Allowlist.
6. Xiaomi phone settings
- •Allow automatic Lark startup
Tap Phone Management > Permission Management > Auto Startup Management, find the Lark app, and allow the system to start the app automatically in Permission Management.
7. Smartisan phone settings
- •Allow automatic Lark startup
Tap Settings > App Management > Application Management, find the Lark app, and allow the system to start the app automatically in Permission Management.
- •Set persistent connection
Tap Phone Management > Battery Saver > Detailed Settings, find the Lark app, and set it to persistent connection.