Q: Where can I download Lark?
A: Download the Lark app for your desktop or get it on Google Play or App Store for your mobile phone.
Q: What system does Lark support?Why can't I install?
A: Lark, you need at least iOS 11, Android 5.1, Mac OS X 10.11 and Windows 7. Please update your system to the latest version to install Lark.
Q: How do I reset my password?Can't remember password?
A: If you cant remember your password, please click Forgt Password and verify your identification email or text message.
Q: Why can't I install Lark on Mac?
A: Please ensure that Lark is in your Applications folder.
Q: Why can't I get the verification code?
A: For email registration, please check your to your email ist so that youll never miss email from Lark.
For cell phone number registration, please ensure your phone number available for text messages and the message went into pam.
Q: Why did SMS verification code login?
A: Currently SMS verification code will expire in 3 minutes, and can only verify 3 times in 1 hour. If SMS verification fails 3 times, please try again after 1 hour.
Q: Why did I fail to scan QR code?
A: Please make sure youre using the Scan QR code function of Lark. Using other applications to scan the QR code will lead to login failure.
Please try to adjust the screen brightness of your PC. The lack of brightness can affect QR code.
Q: How to openclose new message notifications?
A: For desktop app, click ofile - Settings - Notifications.
For mobile app, click rofile - Settings - Notification.
Q: How to close mobile notifications while running Lark on desktop?
A: While logging into Lark via scanning QR code, you can click Turn off mobile notifications WindowsMac login. You can also click rofile
Q: How to change Lark's default language?
A: For desktop app, ofile - Language.
For mobile app,
Q: How to change my name shown in Lark?
A: If youd like to change your name or the name thats shown in Lark isnt correct, please contact your admin to .
Q: How do I control member ecurity ettings?
A: You can control members' access to all contacts within the team.
There are three main settings:
- •Members are accessible to all contacts (the default setting)
- •Members are accessible to contacts in their own department
- •Members are unaccessible to all contacts
Note: You can also make exceptions for particular members or departments if needed.
Q: How do I manage admin roles?
A: Only members that are Lark Admin have the access to Lark Admin Console. Lark enables different levels of admin roles.
Note: The first one to create the team will automatically become Company Admin and can manage all data and grant privileges to other users.
Click Settings - Permission Management - Create Admin Role to create other admin roles.
Click Add Member to add users to each admin role you created. Users that become an Admin shall have access to Lark Admin Console and can only access what theyre granted.
Q: How do I manage my Docs security settings?
Users can then change each Docs settings they created in Lark on their own.
Q: How do I review or export the Admin Log?
A: Admins with the permission to access to Admin Log can review all changes happened in Lark Admin Console Settings - Admin Log.