FAQ | What do I need to know about Lark?

Download

Q: Where can I download Lark?

A: Download the Lark app for your desktop on this website, or get it on Google Play or App Store for your mobile phone.

Q: What system does Lark support? Why can't I install it?

A: To use Lark, you need at least iOS 11, Android 5.1, Mac OS X 10.11 and Windows 7. Please update your system to the latest version to install Lark.

Q: How do I reset my password? Can't remember my password?

A: If you can't remember your password, please click Forgot Password and verify your identification via email or text message.

Q: Why can't I install Lark on Mac?

A: Please ensure that Lark is in your Applications folder.

Q: Why can't I get the verification code?

A: For email registration, please check your Spam. We suggest that you add @larksuite.com to your email whitelist so that you'll never miss an email from Lark.

For cell phone number registration, please ensure that your phone number is available for text messages and whether the message went into Spam.

Q: Why did SMS verification code login fail?

A: Currently SMS verification code will expire in 3 minutes, and can only verify 3 times in 1 hour. If SMS verification fails 3 times, please try again after 1 hour.

Q: Why did I fail to scan QR code?

A: Please make sure you're using the Scan QR code function of Lark. Using other applications to scan the QR code will lead to login failure.

Please try to adjust the screen brightness of your PC. The lack of brightness can affect scanning the QR code.

Settings

Q: How to open and close new message notifications?

A: For desktop app, click your profile photo - Settings - Notifications.

For mobile app, click your profile photo - Settings - Notifications.

Q: How to close mobile notifications while running Lark on desktop?

A: While logging into Lark via scanning QR code, you can click Turn off mobile notifications on Windows and Mac login. You can also click profile photo - Settings - Device to mute notifications.

Admins

Q: How to change Lark's default language?

A: For desktop app, click on your profile photo - Settings - Language and Time.

For mobile app, click on your profile photo - Settings - General - Language.

Q: How to change my name shown in Lark?

A: If you'd like to change your name, or the name that's shown in Lark isn't correct, please contact your admin to the corresponding changes.

Q: How do I control member security settings?

A: You can control members' access to all contacts within the team.

There are three main settings:

•Members are accessible to all contacts (the default setting).

•Members are accessible to contacts in their own department.

•Members are unaccessible to all contacts.

Note: You can also make exceptions for particular members or departments if needed.

Q: How do I manage admin roles?

A: Only members that are Lark Admin have the access to Lark Admin Console. Lark enables different levels of admin roles.

Note: The first one to create the team will automatically become Company Admin and can manage all data and grant privileges to other users.

Click Settings - Permission Management - Create Admin Role to create other admin roles.

Click Add Member to add users to each admin role you created. Users that become an Admin shall have access to Lark Admin Console and can only access what they're granted.

Q: How do I manage my Docs security settings?

A: Admin Console - Security - Security Strategy - Docs Permissions to set the default Docs sharing and accessing settings for your team.

Users can then change each Docs settings they created in Lark on their own.

Q: How do I review or export the Admin Log?

A: Admins with the permission to access to Admin Log can review all changes that happened in Lark Admin Console in Settings - Admin Log.

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