Before you delete your Lark account, please read, understand and agree to Lark Account Deletion Instructions (hereinafter referred to as “Instructions”).
Note: Deletion of a Lark account doesn't constitute exemption or mitigation of any behavior requirements or related responsibilities involved in the deleted account.
Delete a personal account
To delete a personal account, make sure your Lark mobile app is V3.20 or above. The Lark desktop app doesn’t support deletion of personal accounts.
Q: I accidentally registered a personal account. How can I delete it?
In Lark mobile app, click your Profile Photo and choose System Settings - Account and Security - delete Account. A prompt will pop up at the bottom of the page. Click delete to enter the authentication process.
A verification code will be sent to the mobile number or email address that is bound to your current account. Enter the verification code, and read and confirm acceptance of the “Account Deletion Agreement”. Then the account will be deleted.
Note: If you still have account balance, you'll receive a prompt asking you to withdraw your cash before deleting your account. If you have no account balance, your account will be deleted successfully.
Q: Why can’t I find the option to delete my account?
A: The above procedure only applies to users who selected “Personal use” during their account registration and is only available in the . Moreover, the mobile app must be V3.20 or above.
If you use your account as a team member, only the team administrator can perform actions on the account, including and .
If you aren't sure whether your account is a personal one, click your profile photo and view whether the “Lark personal version” text is displayed below the profile photo.
Delete a company account
Only the company creator has the permission to delete a company account.
Note: The company creator is one who created the tenant account and has full authority over the admin site. This role can be transferred to another user. to view more administrative role descriptions.
Click the profile photo to go to the interface.
Choose Company Settings - Company Info, swipe down to the bottom, and then click Disband to disband the company. The company will be officially disbanded 24 hours after the disbanding action is made. After the disbanding, users in all accounts and contacts will be deleted and can’t be restored.
Note: Lark account deletion is irrevocable. We suggest you back up all the information of your Lark account and make sure all services related to this Lark account have been properly handled before you delete the account. After a successful account deletion, your personal information will be deleted or anonymized.
Q: What are the consequences of deleting an account?
A: You will no longer be able to use this Lark account, nor can you retrieve any content or information related to this account, even if you have used the same mobile number to register and use a Lark account again. Specific consequences include but aren't limited to the following:
1. Unable to retrieve personal data and historical information of this Lark account, including but not limited to profile photo, user name, sent messages, browsing history, and favorites.
2. Unable to log in to and use this Lark account, or interact with friends of the original Lark account through this account.
3. Unable to retrieve, re-log in to or use the records related to Lark or third-party services that were generated by using this Lark account, authorizing login to this Lark account, or binding this Lark account. Property interests such as virtual rights that have been obtained by using this Lark account will be deemed forfeited and become unavailable. Please understand and agree that Lark can't assist you to restore the above services.
👏 The above steps describe how to delete an account. For more features, .
💕 If you have any questions, click Profile Photo - Contact Us in Lark desktop app to contact customer service.