Note: If you have contacted customer support before, you can directly search Lark Assistant or Customer Service on Lark.
Mobile App
Click Profile Photo — Customer Support. After redirecting to a new page, click Contact Us, and you can have interaction with your Lark Customer Support. Select your questions in the message card to find solutions more quickly.
If answers to these FAQs cannot resolve your problems, please click Chat with a customer service agent, and our chat specialists will answer your questions. Our chat specialists work from 10:00 to 19:00, Monday to Friday. You are welcomed to leave us message if our specialists are not online.
Desktop
Click Profile Photo —Contact Support. After redirecting to a new page, click Contact Us, and you can have interaction with your Lark Customer Support. Choose your questions in the message card to find solutions more quickly.
If answers of these common questions cannot solve your problems, please click Chat with a customer service agent, and our chat specialists will answer your questions. Our chat specialists work from 10:00 to 19:00, Monday to Friday. You are welcomed to leave us message if our specialists are not online.
E-mail
Please describe your problems in an e-mail and send it to support@larksuite.com. Our customer support team will answer your questions as soon as possible.