Q: On iOS, how to fix a location unavailable error on Health Report?

A:

1. Go to Settings - Lark - Location - Allow Location Access, and make sure the location permission of Lark has been enabled.

2. Go to Settings - Privacy - Location Services, and make sure it is turned on.

3. Locate permission of the Health Report app and ensure it has been enabled. Follow the instructions below.

4. Go to Health Report, click the menu icon in the upper right corner on the page. Make sure the location permission is turned on.

Q: On Android, how to fix a location unavailable error on Health Report?

1. Please go to Settings.

2. Turn off the Lark location permission, and then re-open Lark.

3. start the Health Report app, enable location tracking and confirm.

If the permission is enabled, and the app still fails to locate you, please contact the customer service.