Note: Please upgrade to Version 3.41 or above.
You can add contacts outside of your organization as external contacts to communicate and collaborate with them on .
How do I add external contacts?
Desktop
Method 1:
Click on your profile photo > My QR Code and Profile Link and share your QR code or link with your friends. After your friends set their
Method 2:
Click on the + icon next to the search bar > Add External Contact.
Method 3:
Go to Contacts > External Contacts > Add External Contact.
Mobile
Method 1:
Click on your profile photo > click the QR Code icon > My QR Code and share your QR code or invite link with your friends. After your friends set their
Method 2:
Click on the + icon on the upper right corner > Add External Contact.
Method 3:
Go to Contacts, then click on the + icon on the upper right corner or External Contacts > Add External Contacts.
Note: The person being added needs to turn on the corresponding privacy permissions in System Settings > Privacy Settings to receive friend requests from external users. If you have a problem searching for someone, you can ask them to check whether this permission is turned on.
How can I delete external contacts?
Go to Contacts > External Contacts. Find the contacts you would like to delete, click on the ... icon on the upper right corner of their profile page > Delete Contact. The contact you deleted will be removed from your contacts list, but your chat history will remain.
How do I find team members and add them as contacts?
You don't have to add team members as contacts. You can directly search their names in the search bar to find them and start chatting.
Why can't others add me as a contact?
You need to turn on the corresponding privacy permissions in System Settings > Privacy Settings to receive friend requests from external users.