If your enterprise sets the GPS attendance method with mobile phone positioning, but it shows Out of range when you enter the valid attendance range, please try to solve your problem in the following steps:
- 1.The administrator may not record the current position
You can check if your current location matches the set location in the Attendance app. If it matches, you can contact the attendance administrator to reset your attendance range.
- 2.Your phone's location settings may have some problems
1) Confirm that your phone's location service is enabled
Enter Settings -> Check if the Location service is enabled (confirm that Lark is allowed to access your location).
2) Confirm that the Location service of the Attendance app is enabled
Click … in the top right corner of Attendance app -> About -> Confirm that Lark is allowed to access your location
3) Reopen Lark -> Enter the Attendance app
Completely close Lark and reopen it after the 2 steps above, then enter the Attendance app from Workplace. Reposition to see if your problem is solved.
4) Enable your phone's Wi-Fi
If your location is still inaccurate after the 3 steps above, try to enable your phone's Wi-Fi (you can only enable Wi-Fi without connecting to the Wi-Fi network. This method can improve the accuracy of positioning). Reposition to see if your problem is solved.
- 3.Submit your feedback to us
If your problem can't be solved after the steps above, click Feedback below the Attendance button to submit your location problem.
Open your map application on your phone to take and upload a screenshot of your location.
We will optimize the positioning scheme and improve the positioning accuracy according to your feedback. Thanks for your understanding and cooperation.