If your company uses GPS to track attendance, you may follow the steps outlined in this article when you encounter location-related issues.

Issue 1: No permission

Reason: The attendance app has not been authorized to access location information.

Solutions

•Method 1: Click No permission on the card, then click Settings and enable Location.

•Method 2: Click Relocate in the lower-right corner, then click Go to Settings and enable Location.

•Method 3: Click the ... icon in the upper-right corner, then click About and enable Location.

After enabling location, return to the Attendance page and click Relocate.

Issue 2: Failed to locate

Reason 1: Location services aren't enabled on your mobile phone.

Solution: Access Settings > Privacy > Location Services to allow Lark to access your location information.

Reason 2: Location request timed out due to poor network reception.

Solutions

•If you are in areas with poor reception (for example, elevator, subway, or high-speed train), it is recommended to leave these areas and relocate.

•If you are in other areas, you can switch between mobile networks or turn on your mobile Wi-Fi (simply turn on Wi-Fi, no need to connect to the network), then relocate. This method can improve the accuracy of mobile phone location.

Issue 3: Out of range

Reason: Incorrect attendance rules or inaccurate location information.

Solutions

Click Check on the card:

1.Check your attendance rules: Check whether you are in the correct attendance group and at the correct attendance location. If the rules are incorrect, click Contact in the lower-right corner to contact your administrator to check the settings.

2.Check your location: Check whether your current location is accurate. If you are in areas with poor reception (for example elevator, subway, or high-speed train), it is recommended to leave these areas and relocate.

3.Submit feedback: If the problem persists, click Feedback in the lower left corner to provide details about your location problems. We will optimize location services based on your feedback.

Reminder

1.You can switch between mobile networks or turn on your mobile Wi-Fi (simply turn on Wi-Fi, no need to connect to the network) to improve the accuracy of your mobile location.

2.Turn off Lark in background processes, then reopen Lark to access the Attendance app. This allows you to update your settings and location.

3.If the problem persists, click your profile photo and submit feedback through Contact Support. We will address this issue as soon as possible. Thank you for your understanding and support.