This feature is only available to super administrators and administrators with billing permissions. Storage upgrade plans are only available with the Lark Free edition.

I. Intro

With the Free edition, each organization receives 200 GB of free storage space for storing Docs attachments and other files. The Enterprise edition comes with unlimited cloud storage space, so a storage upgrade plan is not required.

If you need more storage space, administrators can purchase a storage upgrade plan via the Admin console. You can choose from two storage upgrade plans: 100 GB/year for US$110, or 1 TB/year for US$1000. Each plan is valid for 12 months.

II. Steps

Go to the Lark Admin console and select Billing > Value-added Services > Purchase Now.

Select the desired storage plan (100 GB or 1 TB), and choose the number of plans you wish to purchase.

Enter and save your organization's details. Read and accept the Customer Service Agreement, and then select Next.

On the payment screen, confirm your details and add or select a credit card. Select Pay Now to submit your order and make payment.

Note: After you make payment, the storage plan will be activated straight away and will be valid for 12 months. If you need to renew your subscription upon its expiration, purchase a new plan by repeating the above steps.

III. FAQs

Which files require storage space?

Local files directly uploaded to Docs.
Files saved to Docs from the chat window (previewing or downloading these files does not use storage space).
Images, videos, and attachments added to Docs.
Meeting recording files.

How can I monitor the use of storage space?

In the Admin console, click Billing > My Equity > Storage Space Management to view details of how members are using your storage space.

What should I do if I run out of storage space?

Upgrade to a higher version: We recommend upgrading to the Lark Enterprise edition, which offers unlimited storage space. If you would like to upgrade, click Profile Photo > Help and Customer Service to contact Support.
Manage storage limits: If you do not plan to upgrade, click Docs > Storage Space Management > Manage Storage Limits to set a storage limit for members. The storage limit does not apply to members on the allowlist.

Free up storage space:

Members: Administrators can ask members to delete files and clear the trash.

Note: Files must be deleted from the trash in order to free up storage space.

Administrators: Go to the Admin console > Docs > File Management to delete or permanently delete files. You can batch delete up to 100 files.

Note: Permanently deleted files cannot be restored.