Q: After adding employees, why are their accounts unactivated?

A: When an admin adds employee information in Admin, but employees haven't used Lark to log in to their accounts yet, the status of these accounts will be unactivated.

Q: How do you activate an employee account?

A: Admins can go to Admin and click Contacts - User and Department. On this page, you can remind employees to activate their accounts. You can also click Export to view a list of employees who haven't activated their accounts. In addition, you can click Invite Now to invite these employees to use Lark. Once employees receive an invitation, they can download Lark and log in to activate their accounts.