I. Intro

If you cannot open the Attendance app, you may encounter errors including network failure, loading trouble, white screen, etc. The most common methods to solve these problems are:

II. Steps

1. Check your network connection

Confirm your mobile phone's network or Wi-Fi has been connected. You can open other apps or websites to check if your network is running normally.

2. Close and reopen Lark

You can close Lark from your mobile phone's background and reopen it again to solve the problem.

Note: the methods of closing apps from the phone's background are various, the common methods are:

•iOS: double press the home button and swipe up to close the app.

•Android: long press the home button and swipe to close the app.

3. Clear your Lark's cache data

Click on your Lark profile picture to open Settings, select Clear Cache and reopen Lark again to solve the problem.

4. Update your mobile phone system version

Check if your mobile phone system version is below Android 5.0 or iOS 10.0.3. If the system version is too old, it is recommended to update the mobile phone system.

Note: while updating the system, make sure your mobile phone has sufficient battery, at least 2GB storage space, and a stable Wi-Fi connection. The process may take 10 to 20 minutes.

If none of the above methods still cannot solve your problems, click on your Lark profile picture and report an error through Contact Support. We will solve your problems as soon as possible. Thanks for your understanding.