Q: How can I mute the notifications from a chat?
A: Chat notifications are enabled by default. If you don't want to receive notifications from a chat anymore, you can turn off notifications in the following ways:
Desktop app: right-click the chat and select Mute notifications; or enter the chat, click Settings on the right and turn off Notification.
Mobile: Enter a chat, click More on the upper right corner, select Settings and turn off Notification.
Q: What's the difference between all new message notifications and only specific message notifications?
A: In Settings - Notification Settings, you can select Notify me of all new massages or only specific messages.
If you select all new messages, there will be banners to remind you whenever you receive new messages.
Q: How can I move a chat into Chat Box?
Desktop app: Right-click the group to choose to Mute notifications and move to Chat Box.
Mobile: Enter a chat, click More on the upper right corner, select Settings - Move to Chat Box.
Note: Chat Box will only be displayed in the conversation list when it contains at least one chat.
💗 If you have more questions, please click on your profile photo - Contact Support to chat with a customer service agent.