Q: Can I delete chat history?
A: You can delete messages by hovering over the message you want to delete and click the ... icon Multiselect Delete. It isn't supported to clear the chat history directly.
Q: How can I combine and forward or favorite massages?
Mobile: Press and hold one of the messages, and select Multiselect Combine and Forward or Combine and Favorite.
Desktop: Hover over one of the messages you want to forward or favorite, and click the ... icon Multiselect Combine and Forward or Combine and Favorite.
How can I forward a chat thread to others?
Click on the message thread to open it. Click on Forward in the upper-right corner, select the person or group chat you want to forward the chat thread to, and click Send.
Q: Where can I view my favorite files?
Desktop: Click the Favorite button on the left navigation bar to view all your Favorites.
Mobile: Click on your profile photo in the upper left corner of your feed menu (or slide right on the left edge) to open the sidebar and select Favorites.
Q: How can I pin a message?
Desktop: Hover over the message you want to pin and click the … icon Pin. To check pinned messages, click the pin icon on the sidebar to see all pinned messages in the chat.
Mobile: Press and hold the message you want to pin and select Pin on the menu. To check pinned messages, tap the sidebar icon in the upper right corner of the chat page and tap the pin icon.
Q: How can I quickly select multiple messages in a chat?
A: You can follow the procedure below to select multiple messages in a chat. This procedure is only applicable on the desktop app.
- 1.Find the messages you want to select.
- 2.Hover your cursor over the first message you want to select, and click the ... icon Multiselect. The first message will be ticked by default.
- 3.Scroll down to the last message you want to select.
- 4.Press and hold the Shift key and tick the last message you want to select, and all messages between the first and the last messages will be ticked.
Note: Alternatively, you can tick the last message you want to select, scroll up, press and hold the Shift key and select the first message to select all the messages in between.