Q: My phone number or email address is correct. Why can't I receive SMS or email verification code?
A: Please check:
- •Whether you've run out of credit on your cell phone.
- •Whether your inbox is full. If yes, please delete some messages or emails.
- •Whether your security app on mobile has intercepted SMS. If yes, please temporarily turn off the app and request a verification code again.
- •Whether your verification code email has been misjudged as spam. Please check your emails in Spam and Trash. It's recommended to add the domain into your whitelist so that you can directly receive the verification code email sent by Lark.
Q: My phone number or email address has changed, so I cannot receive SMS or email verification code. What should I do?
A: If you can't receive SMS or email verification code since your phone number or email address has changed, please contact customer service for help.