Note: Please upgrade Lark to V5.2 or above.
I. Intro
On Lark, you can use one email or phone number to sign up for your personal account, multiple organization accounts, and join multiple organizations. You can also use different emails and phone numbers to sign up for your personal account, multiple organization accounts, and join multiple organizations. Your account information is independent of each other, so you can freely switch between accounts whether or not you're using the same email or phone number to sign up and log in to Lark.
II. Steps
Desktop app
Click your organization's icon on the left navigation bar to switch to the corresponding account. If you have many accounts, click the ... icon on the navigation bar to view all of your accounts and switch to any of them.
Mobile app
Tap your profile photo, then tap your organization's icon on the left navigation bar to switch to the corresponding account.
Web version
- 1.Log in to your Lark account on the official Lark website and go to Lark web version.
- 2.Click the ... icon on the left navigation bar to view all of your identities. Then, select the corresponding organization icon to switch to the associated account.
- 3.Click the + icon on the left navigation bar. Here, under the Add account functions, you can use Join existing organization, Set up new organization, Personal use, and Log in with another email or phone number to add other identities. You can also add a phone number or email that's currently associated to your identity, or you can add other phone numbers or emails and associate them with your identity. Once you've successfully added the new account, select the corresponding organization icon to switch to the account associated with it.
III. FAQs
Why do I need to switch accounts?
Accounts correspond to your organization-specific permissions and user information. Only information of one of your accounts is displayed on the Lark interface. When you have 2 or more accounts, you may encounter the following problems:
- 1.You've joined a new organization, but you can't find the messages and contacts of an organization you've previously joined.
- 2.You don't have permission to read a certain doc.
- 3.You can't access certain materials or use certain permissions of another account.
As such, account-switching is necessary so you can access the information, Docs and resources, and permissions of a specific account.
What's the maximum number of accounts I can have?
One phone number can have one personal account and an unlimited number of organization accounts. However, please note that when the number of accounts associated to with same phone number has reached 10 (including personal and organization accounts), you can join new organizations, but you can't create new organization accounts.
I've already used a phone number to log in, how can I add an account that's already associated with another phone number?
You can refer to the steps on adding accounts in Log in or log out when you need to add an account that's associated with another phone number.
Can I view Docs and other resources under my other accounts when I have multiple accounts?
You must switch to the corresponding account before you can view the corresponding Docs and other resources. Currently, you can't view Docs and other resources of one account with another account.
Can I see if I have unread messages under my other accounts, when I have multiple accounts?
Yes, you can.
Desktop app: If another account has unread messages, you will see a red dot in the corner of the ... icon on the left navigation bar. Click the icon to view how many unread messages you have in your other account.
Mobile app: Tap your profile photo to check your other accounts for unread messages.
Web version: If another account has unread messages, you will see a red dot in the corner of the ... icon on the left navigation bar. Click the icon to view how many unread messages you have in your other account.