This article addressed FAQs on managing all-staff and department groups.
Q: How can I set an all-staff group?
A: Currently, an all-staff group will be created by default if you add a department. If the all-staff group has been dismissed, administrators can go to Lark Admin - Contacts - User and Department, find the department and click the ⋮ icon on the right, and then select Set all-staff Group. After the group is set successfully, new employees will automatically be added into the group.
Q: How can I create a department group?
A: You can create a department group when you create the department. Alternatively, you can choose Organization - Member and Department, click the ⋮ icon that follows the department name and select Edit department to create a group for an existing department. Click here to view .
Note: Members of a department and its sub-departments will be automatically included into the department group.
Q: Do I need to remove terminated employees from the all-staff or department group?
A: No, terminated employees will be automatically removed from the all-staff and department groups.
Q: After an employee is transferred to another department, will their department group be updated accordingly?
A: Yes. After you modify the department of an employee in Admin, the employee will be automatically moved from the original department group to the new department group.
Q: After I modify a department’s parent department, will the employees in the department be automatically moved to the new department group?
A: Yes. Once the organizational structure is adjusted, members of the sub-departments will be automatically moved from the original parent department group to the new parent department group.
Q: After a department is deleted, will its group be deleted as well?
A: No. You can only delete a department once you've moved all the members in it to another department, or all the members have been terminated. You'll be asked whether to convert the department group into a general group or disband it directly. The admin can make the decision as needed.
Note: If you want to keep the chat history and file transfer history in the group, it is recommended that you choose Convert to common group to keep these records.
Q: Why isn’t an employee included in the all-staff group?
A: It's probably because the employee has voluntarily withdrawn from the all-staff group.
👏 Congratulations! Now you know the answers to FAQs on all-staff and department groups.
💕 If you have more questions, please search for Lark Assistant in the app or click your Profile Photo - Contact Us - Contact Support to chat with a customer service agent.