: Connect information to overcome communication breakdowns
F: Messenger, Docs, Calendar, Workplace, and Search
One obstacle to teamwork efficiency is the difficulty faced when combining fragmented pieces of information into a comprehensive whole. Different team members and departments can sometimes operate in silos, using different internal information and processes that might not be understood well by the broader team.
These best practices show you how Lark allows you to connect tools, information, and even people for greater workplace efficiency.
Connect instructions with tasks in Messenger
Private and group chats are the most common ways to communicate on a daily basis, but some find it difficult when trying to convey a large chunk of information. Using words alone to describe a task can result in lengthy paragraphs of information that still lack concrete details. Lark can help you solve those issues:
- •When you need to discuss a specific task, insert related documents in the conversation so your team members access the information conveniently and quickly.
- •When you have to refer to specific team members, @mention them. Team members who aren't part of a group chat can still be @mentioned in that chat, although they won't receive a notification. This allows members in your group chat to have information on the person you're referring to so they can reach out directly.
- •If you want to share information from a chat with team members who aren't in the group, simply Multiselect relevant messages, then Combine and forward them. This gives recipients a clear look at the conversation in its entirety.
- •When you have to share multiple pieces of information related to a single task, try sending them in a single rich text message instead of many individual messages. You can insert pictures, links, and other content in rich text messages.
Connect different kinds of information using Docs
One common problem teams face when working together is scattered and disjointed information. Developing a habit of integrating the information that teams work with can help to make communication more efficient.
Use @mentions in a document to integrate related information (such as pictures, sheets, videos, websites, and group cards). This lets you provide important context and information for tasks.
When it comes to specific tasks, connect people with the tasks they're in charge of. This helps to facilitate follow-ups.
For more complex projects with multiple tasks and collaborators, create a summary document listing all working documents related to the project. This document can be used as a directory where new information can be constantly added, and can be referred to at anytime.
Connect tools on Workplace
Teams working on complex and varied tasks may need to use an assortment of tools to get the job done. That can result in scattered information, complicated procedures, and incompatibility issues.
Lark Workplace saves you the trouble of switching back and forth between different platforms by providing a central location for all your work-related apps.
Connect old and new
Information often changes through the life cycle of a project. Team members involved in a project can also change. Being able to seamlessly transition from the old to the new can have a huge influence on team communications and learning costs. Here's how Lark can help:
- •Remind newly added members in a group chat to browse past messages so they can grasp key background information.
- •Compile important information and resources in the group announcements so team members can check them at any time.
- •To better understand a specific event, search for relevant keywords across messages, Docs, and events to keep track of all related information, both old and new.
Connect internal and external
Many teams also need to interact with external contacts through the course of their work. That makes it important to make external communication and collaboration convenient. Lark helps to connect the internal with the external in these ways:
- •Add external contacts on Lark. Once they accept your invitation, you both can communicate directly on Lark.
- •If you need to share documents with external contacts, select the appropriate settings on Docs.
- •If you're using multiple calendar tools, try compiling them on Lark Calendar so you don't have to frequently switch calendars or miss events. You can import your Google Calendar to Lark or sync Lark Calendar to the calendar on your phone or computer through CalDav.
💡 Learn how you can sync Lark Calendar to your local calendar here.