When subtitles are turned on during calls or meetings, participants' voices will be automatically converted into text in real time. If the subtitle language selected by a participant doesn't match the language spoken by the current speaker, an automatic translation text will be generated in real time.

I. Intro

•Search, filter, or copy subtitles.

•See screen and file sharing activity in subtitles.

•View all subtitles at any time.

•Real-time English-Chinese-Japanese translation for subtitles.

Note: The minimum version required is V3.24 on Desktop app and V3.24 on Mobile.

II. Steps

1.Turn subtitles on

In a call or meeting, click on More - Turn subtitles on. Select your meeting's spoken language to turn subtitles on.

2.Select languages

On Desktop app, click on the Subtitle settings tab at the top right of the subtitle section to select the language that you want subtitles to be translated into, or select don't translate.

On Mobile, turn subtitles on and click Subtitles to view all subtitles. At the top right, tap on the Subtitle settings icon to select your spoken language and subtitle language.

3.View all subtitles

•On Desktop app, click the Show history tab at the top right of the subtitle section

•On Mobile, tap the subtitles to view all subtitles.

•When viewing all subtitles, you'll also see records of screen or file sharing activity. You can click on the link of a particular file to view it.

4.Search, filter, and copy subtitles

When viewing all subtitles, you can use the following features:

•Search subtitles by keywords using the search box.

•Select the filter icon to filter subtitles by participant.

•On Desktop app, select a subtitle to copy it. On Mobile, press and hold a subtitle to copy it.

III. FAQs

What can be done to make subtitles more accurate?

Try one of three things:

•Check if your translation language is correct.

•Ask others to check if their spoken language is correct. For instance, if someone sets English as their spoken language and speaks in Chinese, the subtitles you see won't be as accurate.

•Ask others to lean closer to their microphones when speaking or use earphones to improve the quality of their audio.

Is there a translation?

A: Yes, Chinese-English-Japanese translation is currently supported. For instance, if you select Chinese as your translation language, and the active speaker is speaking in English, their words will be automatically translated, and you'll see subtitles in Chinese.

Why aren't some participants on the list when I try to filter subtitles?

Only participants who spoke or shared content during the meeting will appear on the list.

When do subtitles start being recorded?

Subtitles start being recorded when any participant turns them on.

Why don't I see the subtitles feature?

Check to make sure that you're using V3.24 or later. If you still don't see it, it's possible that the feature isn't enabled. You can ask your administrator to enable the feature in the admin console under Video Meetings - Meeting Settings.