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    Help Desk | Use Agent Management

    Help Desk is a platform developed by Lark for enterprises to integrate internal intelligent service accounts. It combines customer service provided by system auto-response and agent to provide enterprise services. Employees can help themselves through the Help Desk. If you would like to use this function, please contact our Customer Support. 
    This article illustrates how to use Agent Management in Help Desk.
    I. Introduction
    In Agent Management, Help Desk owner can manage agents including add agent, set agents' skill and service hours.
    II. Instructions
    1. Add agent
    Click Agent - Add Agent to enter agent page.
    Fill in agent name and skills, select service hour and click Confirm.
    2. Edit agent information
    Click Modify on the right side.
    Set agent service hours: Administrator can set start and end time for an agent, manage agent service hours. You can also select date range with overnight hours, e.g. 23:00 - 06:00 (on the next day).
    Set agent's Skills: If a user's question cannot be answered, an agent will be involved to offer support. Agent skills can be set based on FAQs category, so that agents can be matched according to their specific skills.
    3. Delete agent
    Click Delete on the right side to delete an agent.


    👏 You have learned how to create a Help Desk.  Create one now!
    💕 To learn more about Help Desk, click here!
    💕 If this article does not solve your problem, you can click on your profile photo - Contact Support to find answers

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