Help Desk | Filter and export reports

Help Desk is a platform developed by Lark for enterprises to integrate internal intelligent service for employees. It offers a combined automated customer support and human agent customer service experience to solve problems for employees in the enterprise. If you would like to use this function, please contact our Customer Support.

This article illustrates how to use Report in Help Desk.

I. Introduction

With Help Desk Reports, you can predict and prevent problems with one unified monitoring experience.

You'll can easily view:

•total number of tickets

•number of tickets independently solved

•number of closed tickets

•number of tickets replied

•number of first response tickets

•average first response time

•online time

•customer satisfaction

II. Instructions

Mouse over corresponding fields, and explanation will appear accordingly.

1. Filter reports

Click Filter.

Search agent name in the search bar to check respective agent's work logs.

Select date range to check agent information within the selected date range.

2. Export reports

Click Report-Export to export agent data in sheet format.

👏 You have learned how to filter and export reports.

💕 To learn more about Help Desk, click here!

💕 If this article does not solve your problem, you can click on your profile photo - Contact Support to find answers

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