Help Desk is a platform developed by
This article illustrates how to use Report in Help Desk.
I. Introduction
With Help Desk Reports, you can predict and prevent problems with one unified monitoring experience.
You'll can easily view:
- •total number of tickets
- •number of tickets independently solved
- •number of closed tickets
- •number of tickets replied
- •number of first response tickets
- •average first response time
- •online time
- •customer satisfaction
II. Instructions
Mouse over corresponding fields, and explanation will appear accordingly.
1. Filter reports
Click Filter.
Search agent name in the search bar to check respective agent's work logs.
Select date range to check agent information within the selected date range.
2. Export reports
Click Report-Export to export agent data in sheet format.