- •total number of tickets
- •number of tickets independently solved
- •number of closed tickets
- •number of tickets replied
- •number of first response tickets
- •average first response time
- •online time
- •customer satisfaction
How can we help?
Updated N days ago
Updated on MM/DD/YYYY
Help Desk | Get started on Help Desk
Help Desk | Create a Help Desk
Help Desk | Manage Help Desk (for administrators)
Help Desk | Set and edit FAQs
Help Desk | Adjust settings
Help Desk | Use the Ticket Center
Help Desk | How to set up custom ticket fields
Help Desk | Use Agent Management
Help Desk | Set up business hours
Help Desk | Use Satisfaction Survey
Help Desk | How to assign tickets based on skills?
Help Desk | How to use agent ticket board?