This article illustrates how company administrators can manage Help Desk.

I. Intro

Help Desk is a platform developed by Lark for enterprises to integrate internal intelligent service for employees. It offers a combined automated customer support and human agent customer service experience to solve problems for employees in the enterprise. If you would like to use this function, please contact our Customer Support.

Company administrators can view status, categories, names and application time of Help Desk. Administrators can click buttons to approve, enable, disable and pin Help Desk.

II. Steps

1. View Help Desk

After logging in to Lark Admin, click Help Desk. From there, you can view status, categories, names and application time of Help Desk.

2. Manage Help Desk

•Select Help Desk

Administrator can screen Help Desk by selecting status filter in the status selection box.

Administrators can also screen Help Desk by selecting category filter in the category selection box.

•Review Help Desk

To approve or reject pending Help Desk, administrator can filter by pending for status and approve / reject Help Desk accordingly.

•Enable Help Desk

To enable Help Desk which is disabled, just click Activate on the right.

•Disable Help Desk

To disable Help Desk which is enabled, just click Deactivate on the right.

•Pin Help Desk

To pin enabled Help Desk, just click Pin on the right

3. Edit Help Desk

To update Help Desk information, select respective Help Desk, click Learn More to switch to Help Desk information page and edit accordingly.

On Help Desk information page, you can edit Help Desk status, name, owner and category.

👏 You have learned how to manage Help Desk.

💕 To learn more about Help Desk, click here!

💕 If this article does not solve your problem, you can click on your profile photo - Contact Support to find answers