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FAQ | Proxy configuration guide for company intranet Lark users to use audio and video meetings

If your company firewall forbids UDP and TCP port communication, which impacts the usage of Lark Meetings, you have two solutions to this problem:

1.Configure an allowlist on the egress firewall. For details, see Which domains and IP addresses need to be allowlisted for Lark?

2.If you use a proxy, configure the following three items:

a.Signaling proxy service:

i.Configure the service in Lark. For details, see Configure Network Proxy Mode.

b.Media proxy service:

i.Configure the media proxy through Lark Admin, as shown in the figure below.

Note: In upcoming Lark versions, you can add PC client proxy configuration on the Lark Suite page.

c. Check your company’s firewall configuration.

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