Note: Please upgrade to Version 5.2 or above to use this feature.

I. Intro

You can permanently delete your Lark account at any time. After an account is deleted:

You won't be able to use this account to log in to Lark.
All your data will be deleted, including, but not limited to, message history, documents, calendars, and emails.
You won't be able to use this account to access the organizations you created or joined, nor can you log into your personal account.
Deleted accounts cannot be recovered. If you would like to use Lark again, please register a new account.

If you signed up for multiple accounts with the same phone number or email, you can only delete the current account. You cannot delete multiple accounts at the same time.

II. Steps

To delete your account, click your profile photo > Settings > Account and Security > Go to Account Security Center > Delete Account on the desktop app. On the mobile app, tap your profile photo > Settings > Account Security Center > Delete Account and tap Delete.

Click Continue to open the confirmation page. Confirm that the account to be deleted meets the stated conditions, select the box for the Deletion Agreement, and click Delete Account.

Select the reason for deletion, click Next, complete authentication, and click Confirm Deletion. In the pop-up confirmation window, click Confirm.
Once the account is deleted, logged-in accounts from all devices will be automatically logged out.

III. FAQs

Why was I prompted that my account have been suspended?

Your organization administrator has permission to suspend your account. Please contact the organization administrator to lift the suspension and try again.

I've disbanded the organization I created. Why can't I leave the organization?

Disbanding an organization takes effect after 24 hours. Please wait and check again.

I didn't initiate any request to delete my account. Why has my account been deleted?

When you leave an organization, the administrator will mark you as closed in Admin, and your associated account will be removed.

My account was deleted by accident. Is it possible to get it back?

After an account is deleted, all its data is deleted and cannot be recovered. Please exercise caution when you want to delete an account.

I signed up for multiple accounts with the same phone number or email. Can I delete all the accounts at once?

No. If you signed up for multiple accounts with the same phone number or email, you can only delete the current account.