I. Overview
During video meetings, ensuring a good sound quality can facilitate efficient communication. Here, we'll discuss the symptoms of several common sound issues and quick troubleshooting methods.
II. Procedures
Echo
In video meetings, echo occurs when your voice is played back through the speakers of other participants, and then picked up by their own microphones and transmitted back to you, so you can hear your words repeated back to you.
Solution 1: The host can use the one-click mute function and then enable the microphones of other participants only when they need to speak.
Solution 2: Mute all participants and then enable their microphones one by one to identify the user whose equipment is causing the problem. Request this participant to use a headset in the meeting. Later, this participant can contact support to troubleshoot the problem.
Howling
In video meetings, howling occurs when the voice of the speaker is played back through the speakers of other participants, and then picked up by the microphones of these same participants and transmitted back into the meeting. This howling results in a continuous and harsh sound.
Solution: When a device causes howling, we recommend you quickly turn off the microphone and mute the computer. To continue the meeting, only enable the speaker and microphone of one device, while keeping the others disabled.
Double talk
In video meetings, double talk occurs when multiple people speak at the same time, leading to part of their words to be missing.
To avoid echo and howling, the video meeting software automatically filters out sounds from the meeting played back by your local device. However, when multiple people speak at the same time, this feature may also accidentally filter out new speech along with the played-back sound.
Solution 1: We recommend that only one person speak at a time as much as possible.
Solution 2: If it's necessary for more than one person to speak at a time, we recommend that all speakers wear headsets.