Note: This function is only available to company account creators, super administrators, and administrators who have security sub-management permission. This function is only available to users of Enterprise version E2 and E5. Please contact support or a Customer Success manager to obtain an Enterprise version.
Only company account creators, super administrators, or administrators who have security sub-management permissions can set restrictions on external communications of members within the organization to strengthen the security management and control of external communications.
This function can restrict internal members from:
- •Adding external contacts
- •Sending and receiving messages and audio and video calls to/from external contacts
- •Joining/creating external groups
Set up external communications of members
- 2.Select the strategy nodes that you want to set up. You can select Global to set up external communications for all staff. You can also select different departments or members (by clicking Subordinate), or select User Group.
- 3.After confirming nodes, click Edit to the right of External communications.
- 4.Turn on External communications, and click Save.
- 5.You will then see that the status of External communications is set to Turn on on this page.
- 6.Once External communications is Turned on, internal members will receive the prompt You can't join an external group without permission to communicate externally when they try to communicate with external contacts, as shown in the figure below.
View which objects are affected by the configuration
If the administrator wants to view which objects are affected by the configuration, they can go to Security Strategy > Rule Permissions.
Note: Objects to which configuration has not been applied are due to unmodified default settings or this configuration not being applicable to it.
How do I restrict certain permissions for members across departments?
Create a user group first, and then add selected members to the user group. Reselect the user group and turn off External communications.
What are the external communication scenarios that can't be managed by this function?
This function doesn't control the following scenarios for the time being, but some scenarios will be covered in future versions:
- •Adding external contacts during audio and video conferences
- •Sending emails to external email addresses (you can control this in email security settings)
To learn more about how to add an external contact as a collaborator in the document, visit.
If a member is part of multiple departments or user groups with different permission configurations, what are the actual permission settings of the user?
This is determined by the priority of default settings in the system. The principles used to determine which configurations are applied are as follows:
- •When one group contains another, the smaller group's configuration is prioritized.
- ◦Default permissions for members are prioritized over those for user groups and departments.
- •Default permissions for lower-level departments are prioritzed over those for higher-level departments.
- •Default permissions for user groups are prioritized over those for departments.
- •When one group doesn't contain the other, the stricter settings is prioritized.
- ◦When a member is in multiple unrelated user groups or departments, the stricter policy is prioritized. The order of strictness for different settings is as follows:
- ▪Turned off is prioritized
Why can't I use external communications?
This function is only available to users of flagship versions E2 and E5. This function is only available to users of Enterprise version E2 and E5. Please contact support or a Customer Success manager to obtain an Enterprise version.