How can we help?
Registration
FAQ | How to download and install Lark?
FAQs｜Sign up for personal accounts
FAQ｜Sign up for organization accounts
FAQs｜Log in and log out
FAQ | Fix Lark login problems on desktop
FAQ｜Activate accounts
FAQ | Create organizations
FAQ | Join organizations
FAQ | Use Invite QR Code to join an organization
FAQ | Use Invite Code to join an organization
FAQ | Invite members to join the organization (member's version)
FAQs｜Set up or modify your security code
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System and Version
FAQ | Configure your company's intranet firewall domain and allowlist
FAQ | How can I modify my default browser?
FAQ | Proxy configuration guide for company intranet Lark users to use audio and video meetings
FAQ | Configure Network Proxy Mode
FAQ｜System requirement for using Lark
FAQ | Which browsers does Lark Web support?
FAQ | How to Fix Windows Installation Problems?
FAQ | How to check proxy settings?
FAQ | Why Lark has a high memory usage?
FAQ | How to resolve plugin conflicts?
Administration
FAQ | Which browsers does Lark Admin support?
FAQ | Create and upload Custom Stickers
FAQ｜Why can't members see the new organization on the navigation bar after the administrator has added them? Why does it display members as "Not joined" on the admin console?
FAQ｜Upload and manage badges
FAQ｜Send emails using mailing list addresses
FAQ | How is Lark's storage calculated?
FAQ | What is Lark Admin?
FAQ | How to manage all-staff and department groups?
FAQ | How to change department group owner?
FAQ | Get Enterprise IDs
FAQ | Batch export member information or contacts
FAQ | Customize member types
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Meetings
FAQ｜How to host 350-participant meetings?
FAQ | How to start or join a meeting?
FAQ | What browsers can I use to watch livestreams?
FAQ | How to share screen and Docs?
FAQ | How to host meetings with up to 1000 participants?
FAQ | Can I remove or mute participants in a meeting?
FAQ | Why is there no sound on video meetings?
FAQ | How to use remote control and annotations in screen sharing?
FAQ | Can I answer phone calls while on a video meeting?
FAQ | What's Swift Mode?
FAQ | Is my meeting encrypted?
Docs
FAQ | Batch add documents and files to a folder
FAQ | Cloud file capacity FAQs
FAQ | Request file access permissions for others
FAQ | Size limits for uploading and previewing files in Docs
FAQ | What are the upper limits for Lark Docs?
FAQ | How to set row height and column width in Sheets？
FAQ | Why can’t I find results in Sheets using the VLOOKUP function?
FAQ | What's a green triangle in the upper-left corner of a cell in Sheets?
FAQ | What features does Docs support?
FAQ | Recommended extension for using Docs
Docs | Request view, edit, and sharing permissions
FAQs｜Document and folder ownership transfer
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Messenger
FAQ｜Send and receive images in multiple ways in Messenger
FAQ | How can I recall a message?
FAQ | How to pin, forward, delete, favorite and select messages?
FAQ | How to create a group and invite others to the group?
FAQ | How to send files/folders and rich text messages?
FAQ | How to use message threads?
FAQ | How to check the reading status of my messages?
FAQ | How to check unread messages?
FAQ | How to add stickers?
FAQ | How to Buzz a message?
FAQ | How to avoid being distracted by too many messages?
FAQ | How to mark a chat for later?
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Calendar
FAQ | Calendar Assistant
FAQ | Mark an event participant as optional
FAQ | Differences between public and all-staff calendar
FAQ | How to create and manage meeting groups?
FAQ | How to import other calendars to Lark?
FAQ | How to invite others to an event?
FAQ | Set default event reminder time
FAQ | Change the time of an event or meeting
Apps
FAQ | Why can't I use Health Report?
FAQ | How to use bots to send messages?
FAQ | How to use automatic multiple approval?
FAQ | Unable to use new features of Mini-Program?
FAQ | Who is in charge of app review?
FAQ | How to enter Attendance Admin and Approval Admin?
FAQ | What should I do if the leave duration is displayed incorrectly?
FAQ | Why did I fail to add the monitored callback address?
FAQ | What is the word limit and file size limit for Approval attachments?
FAQ | How to request a correction?
FAQ | Will Open_id change?
FAQ | Difference between attendance managers and group owners?
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FAQ | Can I mention a contact when composing an email?
FAQ | Does Lark Mail support binding a personal email account?
FAQ | Cautions for email migration and troubleshooting
FAQ | Old email account name or password doesn't work for email migration on the app
FAQ | Why did files get blocked?
FAQ | How to purchase a domain?
FAQ | How do administrators manage domains?