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Effective Collaboration at PT Transcosmos Indonesia: Keeping Teams Connected
As the business continued to grow, PT Transcosmos Indonesia was on the lookout for a collaboration service that would improve efficiency and allow different teams to communicate more effectively on a single platform.
Head of Sales and Marketing
"Lark has allowed us to work better as a team. We have been able to streamline our tech stack and reduce inefficiencies. Making the move from Zoom, Whatsapp and other tools has been a breeze on Lark and we look forward to checking out all the platform has to offer."
Indonesia is quickly becoming a hub for BPO’s with a domestic industry that is valued at nearly $2 Billion. A leader in Indonesian BPO’s is PT Transcosmos Indonesia, an organization that offers integrated call center services such as Contact Center Service, Social Media Management, Digital Marketing and eCommerce Solution.
Prior to using Lark, Transcosmos used silo-ed enterprise collaboration tools including Zoom, Whatsapp and Gsuite. This led to inefficiencies when collaborating and communicating as teams had to switch apps and learn new systems.
Further exacerbating these issues was a need for more robust remote working capabilities and the need for greater oversight by management of key tasks.
The Lark Advantage
Lark was able to improve on key aspects of Transcosmos’ internal collaboration and communication process by integrating key business tasks like reporting, scheduling and chat all in one powerful digital platform.
Thanks to Lark Docs, reporting was streamlined and made far easier to manage with simple one click sharing and the group editing.
Lark Messenger has also helped the Transcosmos Indonesia Team communicate more effectively by allowing for quick and effective chat that allows for the creation of effective groups, hubs and support for all manner of rich text.
Lark also allowed Transcosmos Indonesia to better collaborate while working remotely, allowing cross functional teams to easily share key documents, stay connected on chat or via video conferencing and more.
Greater collaboration among teams
More impactful meetings
Less scheduling issues
More efficient inter-departmental communication
Employees are more organized
More effective reporting with Lark Docs