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Giving Filipino Small Business Owners the Digital Edge
In order to meet growing demand while switching to a remote working setup, SERVIO Small Business (SSB) needed to rethink the way they communicated and collaborated, requiring a more robust digital solution that recreated the office experience, virtually.
"Lark has helped SSB to produce, sell and support the next generation business solutions."
SERVIO Small Business is a software technology provider with a mission to “Improve the Lives of Small Business Owners” in the Philippines. They work closely with their partners and customers to assemble “packaged” SERVIO business solutions that are practical, innovative, and affordable. SERVIO business solutions are sold and supported by a global network of partners, extending their reach and expertise.
In the beginning, SSB relied primarily on siloed consumer communication tools.
However, as the team continued to grow, managing a variety of siloed tools proved to be inefficient and made important information difficult to track. There was also the issue of personal and professional chats getting mixed up.
With remote working becoming the new normal as well, company management realized that they needed a more robust collaboration solution that was easy to manage, affordable and was simple to use, reducing onboarding time for new and existing employees.
The Lark Advantage
Lark’s powerful suite of enterprise collaboration tools has allowed SSB to improve communication, collaboration and efficiency for employees.
SSB was able to leverage Lark’s all-in-one collaboration solution to enable effective remote working for the growing team.
Lark has become the default communication platform for SSB, ensuring that all professional communication is in one place and can act as a single source of truth.
In particular, SSB was impressed with how seamlessly Lark’s various components interconnected, allowing staff to create documents in Lark Docs then with a single click, share them with individuals or groups in Lark Messenger without the need of having to attach it in an email.
Lark’s Magic Share feature, which allows for teams to collaborate on docs, within the Lark Video Call window was also a real winner, creating more engaging and effective team meetings.
Greater efficiency and improved team collaboration through unified collaboration tools.
Improved while remote working
More impactful separation of professional and personal communications
Much greater cost-savings with only a single platform to worry about
Improved task turnaround time