Return to Customer Stories
How Lark Helps Whitecoat Build The Future Of Digital Healthcare
WhiteCoat is a consumer facing platform that offers telemedicine and tele-treatment consultations via a mobile app. With a team of dedicated doctors, the company provides accessible and affordable healthcare from diagnosis and treatment to delivery of medication.
Chief Product Officer
"At WhiteCoat, we welcome the ability of collaborating while reviewing a document or sheet. Previously, we used a fairly basic document editing tool and we are delighted that Lark provides more than just seamless document review."
WhiteCoat is a leading telehealth provider that allows you to video consult with a trusted doctor on your smartphone. From treating common ailments to managing chronic illnesses, WhiteCoat provides access to full suite medical services at your fingertips. Enjoy greater convenience with medication delivered to your doorstep, and retrieve your medical history and documents securely.
As a young startup in a hypergrowth field like healthcare, WhiteCoat had three specific pain points that needed solving:
WhiteCoat needed a unified platform that allowed for communication between the company’s different regional teams. They were using a mix of different apps and programs creating confusion and a lack of efficiency.
There was a language barrier between the company’s Singapore HQ and their large Vietnamese division. Existing communication platforms did not allow for easy translation, meaning that staff often had to use third-party help.
WhiteCoat needed a cloud-enabled docs solution that allowed staff from across different offices to collaborate on the same documents with support for multiple languages.
The Lark Advantage
For WhiteCoat, Lark offered a global platform that was well priced and scalable, empowering the team to focus more on their mission of improving the healthcare experience. The key added benefits included:
Lark Drive became a hub for WhiteCoat’s regional employees to collaborate and share important documents on desktop or mobile.
Lark’s intuitive A.I. powered translation engine helped teams in Singapore and Vietnam chat and communicate better.
Lark’s all-in-one approach to collaboration meant that WhiteCoat had all the tools it needed within one single program, removing the need for a whole toolbox of disconnected programs that the company was using in the past.
Cost savings from switching to Lark as it included tools such as calendars, drive storage and video conferencing. These were tools that the company had been paying for separately
Teams in the company are able to communicate better, fostering greater collaboration and team spirit
WhiteCoat’s employees reported higher productivity using Lark's mobile app to take of business from wherever they were