The Challenge

As the Covid-19 Pandemic started to impact India, critical supply chains like medication had to be protected with more advanced technological solutions. Ajanta Pharma has been looking to uplevel their communication with field and staff, which was inefficient with legacy tools back then.

The company also needed to create an easily accessible database of information for field staff as well as more advanced features such as the ability to check inventory on-the-go.

The Lark Advantage

Lark’s comprehensive suite of enterprise collaboration tools allowed Ajanta Pharma to keep collaborating, in the face of a global pandemic.

The company relies on Lark’s powerful video conferencing solution to keep connected from any location and on any platform.

Lark Docs integration with video conferencing also allowed company leaders to keep track of tasks and improve sharing during these sessions. These docs are then used as a single source of truth for collaborative work.

Ajanta Pharma has also taken advantage of Lark’s Help Desk feature to create a database of frequently asked questions and key fact points so that sales staff in the field can quickly answer queries and stay on top of customer needs.

Ajanta Pharma has also gone a step above by using Lark’s Distribution Bot feature by linking it with their in-house inventory system to allow field staff to quickly check on stock and inventory.

The Result

• Lark has allowed Ajanta Pharma’s staff to keep collaborating while remote working

• Lark Docs has made meetings far more efficient

• Field sales reps are empowered with better information delivered instantly via Help Desk

• Lark Distribution Bot has improved customer relations with simple one click updating of inventory