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Technology

With Lark, FiberHome is Helping Millions of Filipinos Access the Internet

For the company’s Filipino operations, a desire to streamline communication into one platform along with a need to better gain awareness of employees in the field meant that FiberHome needed a very specific kind of solution. A solution like Lark.

Kaleena Nataly

HR Director

"In using Lark, we were hoping for a partner that would provide all the functions we needed, on a single platform. I am delighted that Lark has been able to do so as from a management perspective, this really eases the workflow."

Company Profile

FiberHome is a global leader in the creation of optical-fiber networks and for a company of that nature, innovative technological solutions are always going to be key.

Industry

Technology

Company Size

10,000+

Location

Philippines

The Challenge

As one of the most rapidly developing nations on Earth, The Philippines has been ramping up the adoption of high speed internet at a ever increasing rate.

For FiberHome, this means ever increasing demand for the company’s services in the building the very networks that such high speed internet relies on.

In the face of such demand, the company's main communication platform, Viber, was inadequate to keep up with current needs, especially in light of a COVID-19 lockdown.

In particular, the company needed a way to keep track of field workers, monitor attendance and give management a birds-eye view teams across the country. FiberHome also needed an efficient video conferencing solution that would allow for better communication across teams.

The Lark Advantage

For FiberHome, Lark's robust communication modules like Messenger meant easier communication across geographical boundaries, especially with Lark’s video conferencing feature.

In particular, Lark’s powerful attendance feature was a godsend for the company that till then had relied on bulky biometric devices to monitor attendance.

Everything was built into the Lark app, including innovative features like location tracking so that management could gain greater insights into the workflow of different teams.

The fact that Lark’s full feature was available on mobile also meant that the company could make the switch to remote working efficiently during the COVID-19 Lockdown.

The Result

Since moving to Lark’s ecosystem of apps and communication modules, the company has been able to create a seamless collaborative experience for its growing teams.
Employee efficiency has increased due to more efficient workflow processes.
Management has greater visibility on operations across the company.