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Food & Beverage

Lark Helps Waku Feed Offices Across Indonesia

In order to keep up with this demand and in order to reduce communication inefficiencies, Waku management was on the search for a unified platform that could be implemented quickly.

Anthony Gunawan

Founder & CEO

"We love the simplicity of the platform and its much more seamless over all the other tools we have experienced in the past."

Company Profile

With 60+ kitchens in over 20 cities, over 15K+ menu selections, Waku provides the most complete services in Indonesia, from daily employees meal, snack box, rice box, buffet, canteen, coffee break, vegan & vegetarian meals, tumpeng, frozen food, in-home fine dining, BBQ, pantry supplies, and more. Waku is proudly backed by Navanti Holdings, Sapien Ventures, 11th Space, Telkom Group, and is an affiliate of Boga Group and AppWorks.


Food & Beverage

Company Size




The Challenge

Waku found that their current slew of enterprise collaboration tools including Zoom, Asana and Gsuite were siloed and required different apps, different education and different credential management.

They also wanted to move away from more consumer-facing chat applications such as WhatsApp to something more professional that could be used as a single source of truth.

This was key as Waku management was looking to reduce instances of human error, miscommunication and the like.

The Lark Advantage

Lark was able to improve on key aspects of Waku’s internal collaboration and communication process by becoming they company’s main chat platform and single source of truth.

Thanks to Lark Messenger, Waku was able to do away with using WhatsApp for office chat, allowing for more professional communication.

Lark Messenger also ensured that important messages were highlighted, and key information could be shared with individuals or groups.

In particular, Waku’s creative team enjoyed being able to send key creative media through chat without the data compression that so many other platforms have.

Also, Lark’s consumer-friendly design meant that on mobile or on PC, onboarding was quick, efficient and intuitive.

The Result

  • Greater collaboration among teams

  • Better management oversight with Lark as the single source of truth

  • Reduced human error due to missing chats or miscommunication

  • More efficient inter-departmental communication

  • Employees are more organized

This could be you!

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Lark, bringing it all together

All you need is the Internet and Lark.


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Headquartered in Singapore with offices worldwide.



Lark, bringing it all together

All you need is the Internet and Lark.