Return to Customer Stories
WIZ.AI is Building the Most Human Voice AI, Ever
Singapore-based WIZ.AI is on a mission to improve the customer-relations experience for business across the region. Lark’s award-winning team collaboration platform gives them the tools to do just that.
Head of Marketing
"Lark has been a key part of our growth as a business. From allowing for more seamless communication to helping our regional teams work more effectively, we would recommend Lark to any company looking to empower teams for the digital economy."
WIZ.AI is the leading innovator of AI powered Omnichannel Customer Engagement! Deploying cutting edge conversational AI to enable businesses around the globe to effortlessly connect to their customers at scale, with the right message at the right time, over telephony, chat, messaging and email, to create real connections with their customers.
As a high-tech company on the bleeding edge of AI, WIZ.AI found its current suite of collaboration tools to be inefficient and siloed, requiring the use of multiple tools with multiple licenses to maintain.
There was also the need for better collaboration and communication between regional teams, especially once teams began remote working.
In particular, WIZ.AI was also looking to optimize their information flow by ensuring that important documents and announcements were properly deal with.
Company management was also looking for a more robust HR solution for admin tasks like approvals, claims and the like.
The Lark Advantage
Lark’s comprehensive suite of enterprise collaboration tools allowed WIZ.AI to unify all their collaboration and communications tasks in a single platform.
With the whole team on Lark, WIZ.AI could do away with their existing siloed collaboration software stack. Saving time and money.
In particular, the team at WIZ.AI were impressed with Lark’s ability to work across cross-functional teams by acting as a single source of truth for all communication and allowing for key docs to be highlighted and pinned in chat.
Lark Approval and other HR tools have allowed the company to tackle key admin tasks without having to use any other platform. Lark’s UX as well was a big hit with the team, helping to “humanize” the work experience with things like GIF’s, emojis and a huge array of ways to interact with colleagues over chat.
Greater efficiency with only one collaboration and communication platform
Better collaboration across regional teams
No need to maintain multiple tools with multiple credentials
Auto-translation helps to keep teams connected
Greater cost-savings with Lark’s all-in-one solution
Key HR tasks integrated straight into Lark
More Customer Stories
Return to Customer Stories