Confluence vs. Jira: An In-Depth Look for 2024

Confluence vs. Jira: An In-Depth Look for 2024

Portrait of Jess Cheung Lark's Author
Portrait of Jess Cheung Lark's Author

Jess Cheung

March 11, 2024


Mar 11, 2024


10 min read

Logos for Confluence and Jira
Logos for Confluence and Jira
Logos for Confluence and Jira
Logos for Confluence and Jira

In 2024, companies need to reevaluate their tech stack amidst changing economic conditions. Across industries, there’s a real need to tighten the purse strings and evaluate whether the tools currently in use have the best return on investment.

Confluence and Jira may be popular options, but do they reflect the best value in the market?

Investing in a new tool exposes you to the risk of it not aligning with your team's workflow. Or it may fail to meet your organizational needs.

It's not just about the financial investment; it’s also about the time and resources spent on onboarding and training. This is where our in-depth analysis comes into play. We dive into the specifics of Confluence and Jira, comparing their features, usability, and suitability for various business types and sizes.

In this article, we'll discuss how both tools are best utilized. We'll also introduce you to Lark, which might offer an even better solution.

Confluence vs. Jira in a nutshell

Confluence and Jira, both from Atlassian, serve different needs. Confluence focuses more on documentation and content collaboration. It centralizes all documentation, helping teams keep a single source of truth.

Jira suits those needing Agile project management. It supports issue tracking, sprint planning, and reporting, ideal for software development teams.

Teams seeking a solution that combines both worlds should consider Lark. Lark offers a suite of productivity tools that cater to project management. It's ideal for teams of all sizes, with a generous free tier available for small teams and up to 500 users for its Pro tier.

Confluence vs. Jira: Which has the best features?

Confluence and Jira serve distinct purposes but often work hand in hand. They're software tools made to improve team productivity and project management. Choosing between them depends on your specific needs, as each has unique features.


Confluence makes it easy to manage team collaboration and document sharing. Its drag-and-drop interface and dashboard are easy to use. And it's simple to share documents among team members.

Confluence dashboard displaying the Project Hub

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While not a traditional board-based product, Confluence integrates with Jira. This allows for a more robust project management solution. Its collaborative editing features stand out, allowing multiple team members to work on the same document simultaneously.

Customization is another strong point, with numerous pre-made templates and integrations available. Confluence offers a mobile app for iOS and Android users, ensuring access on the go.


Jira is for Agile project management and issue tracking. It's an ideal choice for software development teams. It includes kanban boards, scrum boards, and roadmaps to ease project planning.

Screenshot of the Jira Kanban Board

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Jira provides project management features that help track and manage tasks efficiently.

Its advanced reporting features are particularly beneficial for tracking project progress and performance. Like Confluence, Jira is customizable to meet specific needs, offering over 3,000 integrations. A mobile app is also available. Team members can stay connected and productive from anywhere.

Introducing Lark

Project management is only as good as the tools used. Lark is a cutting-edge alternative to Confluence and Jira. It integrates chat, video calls, calendars, documents, and tasks in one place. This integration simplifies teamwork, and Lark works well for both small and large teams. It's user-friendly even for beginners, making it easy to start and stay productive.

Confluence vs. Jira: Which has the best integrations?

Confluence and Jira both offer a good range of integration capabilities. However, since they cater to different needs, some integrations may differ.


Confluence integrations focus on enhancing its role as a content management tool. It integrates with popular programs like Google Drive,, ScriptRunner, Miro, Slack, and Balsamiq. This range of integrations supports the managing and sharing of content within teams. Additionally, Confluence's marketplace hosts hundreds of apps. Teams can tailor their experience and enhance the platform's capabilities.


Jira, known for its project management and issue tracking, boasts over 3,000 integrations. It connects with tools essential for software development and project management. Integrations include Adobe, Invision, Figma, Miro, and Lucidchart. Like Confluence, Jira also accesses the Atlassian marketplace. This helps teams to find and connect the apps they need to streamline their workflows.

These tools also integrate with each other. As part of the Atlassian suite of tools, Confluence and Jira can work together. Teams can link documentation with tasks and projects. This opens up better collaborations across workflows.

Lark takes the stress out of using multiple apps. As an all-in-one solution, Lark combines project management with video chat, email, and meeting transcription. This means project managers can make more out of their recordings. They can share live documents during meetings so everyone can progress at their own pace or toggle on auto-translation so language never becomes a barrier again.

Confluence vs. Jira: Which has the best pricing?

Both platforms follow a similar tiered offer when evaluating Confluence and Jira based on pricing. There are flexible plans to suit team sizes and needs.


Confluence provides a free plan for up to 10 users, including 2GB of storage, making it an accessible starting point for small teams. Its paid plans start at $6.05 per user, extending up to 50,000 users.

Pricing information for various Confluence Plans

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These plans also offer higher storage limits and provide access to advanced features like Atlassian Intelligence (Atlassian's AI tool, which helps teams to work faster).

The cost per user decreases as the team size increases. Confluence is an economical choice for teams from small startups to large enterprises.


Jira matches this accessibility with its own free plan for up to 10 users and 2GB of storage, catering to small teams or projects. However, its paid plans start at a slightly higher rate of $8.15 per user, covering up to 50,000 users.

Pricing information for various Jira Plans

Image Source

These plans offer extra project management features. Higher tiers include custom roadmaps, audit logs, and better support.

Like Confluence, Jira's cost drops as more users join. This makes it scalable for growing or shrinking teams.

Lark offers a cost-effective alternative to both Confluence and Jira. It has Free, Pro, and Enterprise tiers. These meet various user needs, making teamwork and project management smoother.

Confluence vs. Jira: Which has the best customer service?

Confluence and Jira have similar customer service setups. They share a common parent company in Atlassian, so their customer service crosses over.

They both offer community support for free-tier users. This gives access to shared knowledge and help from peers. Standard tier users get business hour support. This helps them solve problems during important work hours.

Premium and enterprise customers enjoy 24/7 support. Their issues get priority, ensuring fast help anytime, anywhere.

Also, Atlassian's knowledge base helps both Confluence and Jira users. It's full of articles, guides, and tips for self-help.

As an alternative, Lark offers 24/7 support to members on all tiers. Starting with the pro tier, Lark assigns a customer service manager to handle queries.

Confluence vs. Jira: Which is the easiest to use?

Confluence and Jira have different use cases. They serve distinct functions but offer useful team collaboration and project management tools. However, as Jira is designed for Agile, it may require more training to master. Here's how easy to use each tool is:


Confluence revolves around content management and documentation. Naturally, it’s less technical than Jira. It's an accessible tool for newcomers to adapt to and learn the ins and outs. The platform's interface is straightforward, eliminating unnecessary complexity. Users can focus on creating, managing, and sharing content.

Confluence works well with many tools — this makes integrations easy to set up. Their integrations simplify document management by using your current tools. Further, Confluence gives direct access to documents, spaces, and templates. And its dashboard is clear and well-organized, which makes navigation easy.

The Confluence Cloud Migration Assistant simplifies the process for organizations moving to Confluence and makes moving content to the cloud easier.


Jira's focus on Agile project management benefits technical teams and project managers. But it can be challenging for those new to Agile methods.

While integrating Jira with development tools enhances its functionality, setting it up may require more technical skills. The benefit is Jira's customizable interface suits different project management styles.

Its features, like Agile boards and reports, offer teams customization options. The Jira Cloud Migration Assistant helps teams move to Jira, making the process easier.

Confluence vs. Jira: Which is the most secure and compliant?

As both tools come from Atlassian, they have the same security features.

Logos for each of Atlassian's security partners

Confluence and Jira focus on security through partnerships with leading security providers. These include Okta, Microsoft Azure, Bitium, Onelogin, and Centrify. Data encryption and support for two-factor authentication (2FA) add an extra layer of security.

Despite these measures, Atlassian encountered a significant security risk in 2023 when publicly accessible data was critically exposed.

Nonetheless, they maintain enterprise-level compliance and collaborate with Bugcrowd. These partnerships help to identify and rectify vulnerabilities, demonstrating a commitment to safeguarding user data.

Lark prioritizes security and compliance across all its products. It shows its dedication to security through strong encryption for data, both in transit and at rest. Lark follows international compliance standards closely. It offers customizable permissions and meets enterprise-level compliance. This helps make sure businesses work securely and with high efficiency.

Confluence vs. Jira: What are other users saying?

Atlassian’s flagship products, Confluence and Jira, are well-rated by users. Typical compliments are around their designs and connectivity with other apps. Here is what users have been saying about both products:


With a 4.1 rating on G2, Confluence gains praise for its functionalities that boost collaboration and productivity. Users appreciate its user-friendly nature and pre-designed layouts and templates. They say these help to simplify work and enhance content readability.

“The templates provide a jumpstart to any kind of documentation, be it the how-to docs, project outline, technical specs, or internal specs, the application has a plethora of templates that provide the necessary boilerplate to get started with any documentation.” - Sheree Nandan D, G2

Software developers find Confluence helpful for creating and organizing documents, sharing code, and tracking project progress. However, some users point out issues with the search function's reliability.


Jira scores slightly higher, with a 4.2 rating on G2. It's lauded for its intuitive interface, making it a favorite among QA teams for handling test cases and bug reports. Its seamless integration with test management systems allows for efficient tracking and management of testing activities within a centralized platform.

“I consider that Jira is very agile, this makes it an ideal tool for groups that use scrum or other agile methods in the creation and management of software. - Another element that I like is the great customization offered by the platform, it offers a high customization capacity that allows me to change the distribution of my time according to the specifics of my work.” - Lucy J, G2

Users also highlight Jira's flexibility in job development and support for agile methodologies like Scrum and Kanban, offering tools for agile workbenches and milestone planning. Despite these strengths, newcomers often find Jira's complexity hard to overcome.

As an alternative to both Confluence and Jira, Lark scores higher among G2 users with a 4.5 rating. Users enjoy the platform's cohesiveness, ensuring all information can be found in one place. Truly global teams also praise Lark’s ability to dispel language barriers with auto-translation features working in real-time.

Confluence vs. Jira: Which is right for you?

Choosing between Confluence and Jira depends on your team's specific needs. Confluence is the go-to for teams prioritizing document collaboration and content management. It works best in organizing and sharing knowledge within a team. This makes it a good choice for those who value structured documentation and easy access to information.

On the other hand, Jira is tailored for software development teams and those requiring project management and issue-tracking capabilities. It supports agile methodologies. Jira is ideal for teams delivering projects efficiently and managing tasks effectively.

However, for teams looking for an alternative that can cater to both documentation and project management needs, Lark is the best choice.

Lark's suite of products is designed to accommodate teams of all sizes. Lark Wiki offers a powerful Confluence alternative for document collaboration and content management.

Meanwhile, Lark Base offers a project management and issue-tracking solution akin to Jira but within Lark's integrated ecosystem. And Lark Meegle has the tools to support your workflow seamlessly.


Confluence and Jira are two separate products from Atlassian. They aim to help businesses with documentation and agile project management, respectively. Each product can be used independently or integrated, depending on individual needs.

With Lark, you can enjoy the benefits of both document management and project tracking in a single, integrated platform. Whether your team is large or small, Lark adapts to your needs, streamlining collaboration and increasing efficiency.

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