Challenges: Too Many Apps—Not Enough Solutions

For Sixth Party Logistics, managing cross-border transportation meant navigating complexities beyond just logistics. Communication was fragmented, with teams from different regions speaking different languages and relying on separate regional chat apps. Departments also had their own set of tools, further complicating operations and increasing costs. Meanwhile, tools for some critical functions, such as task management and HR, were wholly insufficient. The answer wasn't to add more apps—it was finding the right solution, which led the company directly to Lark.

Solutions: One Unified Platform—Many Possibilities

Unifying global teams with one communication app

Instead of relying on multiple chat apps across different regions, Sixth Party Logistics consolidated communication into one unified platform with Lark Messenger. Team members can set Lark’s user interface to their preferred language, while its built-in translation feature supports real-time messaging in 16 languages—making cross-language collaboration seamless. Communication wasn't just simplified across borders; the gap between management and frontline workers was also reduced significantly. With everyone—from warehouse staff to management—connected on a platform that can be accessed anytime anywhere, updates reached frontline workers in real-time, strengthening engagement, clarity, and collaboration across the entire company.

Breaking down operational silos

Communication wasn’t the only area weighed down by multiple disconnected apps. Departments also relied on their own separate tech stacks: Sales used a standalone CRM, Operations had independent warehouse and store management software, and Procurement maintained its own inventory system. This fragmented approach not only drove up costs but also resulted in operational silos, hindering collaboration and cohesion. Lark Base solved these issues by consolidating multiple departmental apps into one unified, customizable platform. Now, each department builds its own business management system—no coding required—seamlessly linking information across the company. The result? Reduced costs, streamlined collaboration, and a fully connected tech stack that enhances customer service, responsiveness, and day-to-day productivity.

Empowering teams with centralized task management

Previously, the company lacked a tool for assigning, tracking, and evaluating tasks, which made it difficult to distinguish employee performance or prioritize responsibilities. With Lark Base, managers can effortlessly assign tasks and set priorities through customizable forms that automatically logs the information directly into a centralized database. The information in the database can then be visualized in a variety of ways, through Gantt charts, kanban boards, calendars, dashboards, and more, so managers can track driver trips, monitor payments, gauge project progress, spot potential risks to deadlines, and identify task dependencies at a glance. Meanwhile, team members can see task progress and important task details from any device, helping them stay focused, aligned, and accountable.

Digitalizing HR for greater efficiency and insight

Employee details, attendance, and approvals were all recorded through manual, paper-based processes. Information was hard to access, time-consuming to update, and offered little opportunity for meaningful analysis. With Lark Base, all employee information is now stored in a centralized database, giving HR teams real-time visibility and enabling better workforce planning and engagement strategies. Lark Attendance enables team members to clock in and out directly from their mobile devices, streamlining time tracking and ensuring accurate, traceable records. Meanwhile, Lark Approval simplifies administrative workflows, allowing employees to submit a variety of approval requests with just a few clicks. Together, these digital tools have transformed HR operations—improving efficiency, transparency, and decision-making across the organization.

Results with Lark: Fewer Apps, Higher Productivity

• Cost savings: Consolidating multiple apps into one unified platform significantly reduces costs associated with app subscriptions.

• Higher efficiency: A single source of truth saves time on processing and documentation. Processes that used to take two weeks can now be done in three days, an 80% improvement.

• Streamlined processes: Automated approvals and attendance tracking have streamlined operations across business units.

• Enhanced communication: Seamless, multilingual communication on one tool—with intelligent translation—bridged gaps across regions and organization levels.