Lark for IT teams

Amplifying IT’s impact, from support to digital transformation

Fast-track resolutions, safeguard data, and deploy agile solutions in a unified workspace while cutting costs.

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AI-powered superapp for IT teams

Resolve issues faster with AI that routes tickets, captures decisions, and delivers instant answers before users escalate.

Smart ticket routing

Cut backlogs and accelerate response times by using AI to categorize and assign tickets to the right team.

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AI meeting summaries

Summarize discussions and auto-generate action items from incident reviews or planning meetings.

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IT helpdesk assistant

Give employees 24/7 IT support with an AI bot that handles routine issues and FAQs, reducing your team's workload.

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Performance & responsiveness

Reduce escalations, speed up responses

Route tickets, resolve incidents, and track response times with speed all in one workspace.

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Automated ticket assignment

Categorize and route different support requests based on issue type, urgency, and team ownership.

Incident response channels

Dedicated spaces to bring the right people together, escalate issues effectively, and ensure transparent tracking of actions and resolutions.

Service operations dashboard

Monitor SLA adherence, backlog trends, and response times to drive data-informed decisions and continuous improvement.

All-in-one IT workspace

Consolidate scattered IT tools into one platform to reduce confusion, cut license costs, and simplify maintenance.

Workflow & automation tools

Build fast, reduce dependencies

Design, launch, and automate IT workflows without coding, developers, or scattered tools.

No-code approval workflows

Build workflows to manage all your IT team’s needs, from data access requests to software updates.

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Lightweight app builder

Create forms, data tables, dashboards, and more to manage internal IT processes without developers.

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System integrations

Connect your current HR and Finance tools in one place to automate processes and reduce duplicate data entry.

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Security & compliance

Manage access, secure communications

Keep your team secure with IT-managed access, protected enterprise email, and built-in compliance controls.

Collaboration security

Secure communication, files, and workflows within an IT-managed workspace using role-based access and retention policies.

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Enterprise email protection

Protect your organization from threats and data leaks with enterprise-grade email that's fully cloud-native and IT-managed.

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Global compliance standards

Delivers enterprise-grade security and controls with compliance certifications including ISO/IEC 27001, SOC 2, SOC 3, PDPA, GDPR, and more.

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Templates for IT success

IT service desk

Requirements & bug management

Product feedback tracker

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One platform. One subscription. Fully integrated.

Lark replaces scattered tools with one unified superapp.

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Messenger

Fast, reliable team chat

Base

Build workflows and dashboards without code

Approval

Automate and track decisions

Docs

Create, edit, and share documents

Manage team email in one place

Wiki

Centralized team knowledge base

Calendar

Schedule and sync across teams

Meetings

Smart, secure video calls

OKR

Align goals with outcomes

Lark Developer

Create custom solutions with APIs

Meegle

Visualize workflows and manage complex projects

AnyGen AI Teammate

The all-in-one AI teammate for your Lark workspace

Fewer tools, fewer costs

Cut software bloat while keeping teams fast, clear, and connected.

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operational efficiency

more productive

cost savings

Loved by businesses worldwide

“Lark stands out as an exceptionally integrated organizational tool, enhancing communication and collaboration while adapting business processes to suit the dynamic needs of companies targeting the youth market.”

Si De

Chief Operating Officer

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“Partnering with Lark is a key step in our digital journey, helping us improve communication, operational efficiency, and scale seamlessly across international markets. It also supports our three-year digitalisation roadmap to strengthen our business and competitiveness.”

Alex Goh

Group's Vice President of Marketing

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“Partnering with Lark is helping us connect teams faster, cut down delays, and create conditions for better decisions every day. It’s a critical step toward building a more responsive, data-driven organization that delivers on what we promise—both to our people and to our customers.”