Smart ticketing for faster resolutions

Resolve requests with an AI-powered ticketing system that connects conversations, context, and actions in one workspace.

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AI-powered ticket assignment

Handle tickets faster and smarter

AI classifies and assigns priority to each issue, without bias or delay.

Analyze issues and route them to the right owners instantly.

AI surfaces similar cases, knowledge base entries, and next steps to speed up resolutions.

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Unified ticket collaboration

Keep communication, context, and action in one place

Auto-create dedicated chat channels with full ticket context.

Coordinate responses and approvals in real time, without jumping between tools.

Access relevant files and messages directly within the same workspace.

Resolve tickets seamlessly across mobile and desktop.

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Real-time ticket oversight

Gain clarity before small issues become big ones

Track live dashboards showing volume, response, and SLA metrics.

Get automatic alerts for delayed or high-priority cases.

Share insights securely with role-based access and shared dashboards.

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No-code ticketing deployment

Deploy fast and adapt easily

Set up in minutes using customizable templates tailored to your business.

Adjust ticketing workflows as teams or priorities evolve.

Scale operations smoothly without extra setup or new tools.

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AI-powered ticketing system

IT service desk

AI-powered support & IT ticket

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One platform. One subscription. Fully integrated.

Lark replaces scattered tools with one unified superapp.

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Messenger

Fast, reliable team chat

Base

Build workflows and dashboards without code

Approval

Automate and track decisions

Docs

Create, edit, and share documents

Manage team email in one place

Wiki

Centralized team knowledge base

Calendar

Schedule and sync across teams

Meetings

Smart, secure video calls

OKR

Align goals with outcomes

Lark Developer

Create custom solutions with APIs

Meegle

Visualize workflows and manage complex projects

AnyGen AI Teammate

The all-in-one AI teammate for your Lark workspace

Fewer tools, fewer costs

Cut software bloat while keeping teams fast, clear, and connected.

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operational efficiency

more productive

cost savings

Trusted by businesses worldwide

"Lark stands out as an exceptionally integrated organizational tool, enhancing communication and collaboration while adapting business processes to suit the dynamic needs of companies targeting the youth market."

Si De

Chief Operating Officer

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“Partnering with Lark is a key step in our digital journey, helping us improve communication, operational efficiency, and scale seamlessly across international markets. It also supports our three-year digitalisation roadmap to strengthen our business and competitiveness.”

Alex Goh

Group's Vice President of Marketing

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“Partnering with Lark is helping us connect teams faster, cut down delays, and create conditions for better decisions every day. It’s a critical step toward building a more responsive, data-driven organization that delivers on what we promise—both to our people and to our customers.”

Francis Medina

Operations Division Director

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Si De

Chief Operating Officer

Contact sales Learn more

Alex Goh

Group's Vice President of Marketing

Contact sales Learn more

Francis Medina

Operations Division Director

Contact sales Learn more

Si De

Chief Operating Officer

Contact sales Learn more

Contact our sales team

A smarter way to manage every ticket

Experience smart ticketing. Fast to deploy. Powerful in practice. Built to keep your organization in sync.

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Frequently asked questions

What makes Lark's smart ticketing different from other help desk software?

Lark's smart ticketing solution combines AI-powered ticketing, collaboration, and automation in one workspace. Teams can triage, approve, and resolve issues without switching tools, reducing response times and improving accountability.

How fast can we set up the smart ticketing system?

You can deploy the ticket system in minutes using ready-to-use templates and a no-code configuration platform. It's designed for quick setup, so teams can start managing tickets right away.

Can Lark's smart ticketing connect with our existing tools and workflows?

Yes. The smart ticketing solution is fully integrated with core Lark features like Docs, Calendar, Approval, and bots, keeping everything connected in one workspace. It can also integrate with your existing business systems. Contact us to confirm compatibility with your setup.

How does AI improve ticket management and resolution?

Lark uses AI to automatically analyze and route every ticket, suggests next actions from past cases, and pulls up the relevant knowledge base content. This helps agents resolve issues faster and with less manual effort.

Is smart ticketing suitable for fast-growing or distributed teams?

Absolutely. Lark's smart ticketing solution combines customizable workflows and global collaboration capabilities into a single platform. This enables fast-growing and distributed teams to scale support efficiently and ensure faster responses and consistent service across regions.