Smart customer feedback for higher satisfaction

Centralize feedback from every channel, analyze sentiment with AI, and gain clear visibility through real-time dashboards to act faster.

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Centralized feedback hub
Unify feedback streams and prioritize what matters most

Pull surveys, emails, and Google Reviews into a single Lark Base table.

Use AI sentiment analysis to identify urgent customer feedback.

Rank feedback by impact, frequency, and urgency so teams focus on the most critical issues.

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Real-time feedback response
Respond to critical feedback before issues escalate

Launch automated response flows to speed resolution and build trust.

Alert teams instantly when high-risk feedback is received.

Generate tailored responses using AI to close the loop quickly.

Discuss each issue in a linked chat channel with full context.

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AI insights & trends
Turn feedback into trends, accountability, and results

Visualize recurring issues and sentiment changes to spot problems early.

Track response and resolution times against SLA targets to manage risk.

Show which feedback led to actions and measurable improvements.

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Get started with customer feedback management templates

Employee Feedback Management

User Feedback Collection

Event Feedback Questionnaire

Explore more templates
One platform. One subscription. Fully integrated.

Lark replaces scattered tools with one unified superapp.

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Messenger
Fast, reliable team chat
Base
Build workflows and dashboards without code
Approval
Automate and track decisions
Docs
Create, edit, and share documents
Email
Manage team email in one place
Wiki
Centralized team knowledge base
Calendar
Schedule and sync across teams
Meetings
Smart, secure video calls
OKR
Align goals with outcomes
Lark Developer
Create custom solutions with APIs
Meegle
Visualize workflows and manage complex projects
AnyGen AI Teammate
The all-in-one AI teammate for your Lark workspace

Fewer tools, fewer costs

Cut software bloat while keeping teams fast, clear, and connected.

Unlock your savings

10

x

operational efficiency

39

%

more productive

70

%

cost savings

Trusted by businesses worldwide

“Lark stands out as an exceptionally integrated organizational tool, enhancing communication and collaboration while adapting business processes to suit the dynamic needs of companies targeting the youth market.”

Si De

Chief Operating Officer

Contact salesLearn more

“Partnering with Lark is a key step in our digital journey, helping us improve communication, operational efficiency, and scale seamlessly across international markets. It also supports our three-year digitalisation roadmap to strengthen our business and competitiveness.”

Alex Goh

Group's Vice President of Marketing

Contact salesLearn more

“Partnering with Lark is helping us connect teams faster, cut down delays, and create conditions for better decisions every day. It’s a critical step toward building a more responsive, data-driven organization that delivers on what we promise—both to our people and to our customers.”

Francis Medina

Operations Division Director

Contact salesLearn more

“Lark stands out as an exceptionally integrated organizational tool, enhancing communication and collaboration while adapting business processes to suit the dynamic needs of companies targeting the youth market.”

Si De

Chief Operating Officer

Contact salesLearn more

“Partnering with Lark is a key step in our digital journey, helping us improve communication, operational efficiency, and scale seamlessly across international markets. It also supports our three-year digitalisation roadmap to strengthen our business and competitiveness.”

Alex Goh

Group's Vice President of Marketing

Contact salesLearn more

“Partnering with Lark is helping us connect teams faster, cut down delays, and create conditions for better decisions every day. It’s a critical step toward building a more responsive, data-driven organization that delivers on what we promise—both to our people and to our customers.”

Francis Medina

Operations Division Director

Contact salesLearn more

“Lark stands out as an exceptionally integrated organizational tool, enhancing communication and collaboration while adapting business processes to suit the dynamic needs of companies targeting the youth market.”

Si De

Chief Operating Officer

Contact salesLearn more

Contact our sales team

Smart customer feedback management, end to end

Unified intake. Faster responses. Clear accountability. Everything teams need to manage feedback from signal to resolution.

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Frequently asked questions

What is smart customer feedback management?
Lark’s smart customer feedback management brings feedback into one platform, applies AI to prioritize issues, and links insight directly to response and follow-up.
Why is Lark different from other customer feedback platforms?
Unlike most customer feedback platforms, Lark connects feedback intake, team collaboration, and execution in one system, so issues move faster from signal to action.
When should teams adopt customer feedback management software?
Teams need customer feedback management software as feedback volume grows and manual tracking slows response times and accountability.
How does Lark reduce delays in responding to customer feedback?
Lark reduces delays by embedding customer feedback tools into daily work, triggering alerts, enabling discussion in context, and automating acknowledgments.
What insights does AI-driven customer feedback analysis provide?
AI-driven customer feedback analysis highlights trends, sentiment shifts, SLA risks, and which feedback led to real actions or improvements.